AVP - Customer Success - EdCast (Remote, India)

EdCast, now part of Cornerstone OnDemand, offers a unified platform designed to operate end-to-end employee experience journeys spanning learning, skilling and career mobility. Its award-winning platform is used internationally by organizations ranging from large Global 2000 companies to small businesses and governments. With EdCast’s platforms, our customers are able to attract, develop and retain a high-performance and future-ready workforce. EdCast's offerings include its Talent Experience Platform, Spark for SMBs, Content Strategy & Solutions and MyGuide Digital Adoption Platform. EdCast is a World Economic Forum Technology Pioneer award recipient.
We are looking for a Frontend Developer responsible for writing code for the interchange of data between the server and the client-side application. Your primary focus will be the development of all client-side logic and ensuring high performance and responsiveness along with reusable and maintainable code. 

• In this role you will….
  AVP, Customer success will be responsible for a set of clients in the AMEA region. S/he will be responsible for managing the client post golive i.e. customer engagement & success 

• Responsible for achieving quarterly and annual goals on an account by following the customer engagement framework 

• Manage the client stakeholders on the assigned accounts (KPI: CSAT rating) 

• Drive user adoption and the engagement (KPI : MAU %) 

• Cross and upsell product features to customers to increase the usage (KPI: $Expansion) 

• Retain and grow customers (KPI: Renewal rate) 

• In-depth knowledge about customer success processes on a SaaS product and learning initiatives 

• Proactively maintain high level of knowledge about the product and customer industries through self-study, research, and analysis. 

• Identify customer learning needs & provide solution using the product 

• Good background on Data to Insights framework 

  You’ve got what it takes if you have…

• 12 to 15 years of experience in SaaS learning product & the account management

• Good interpersonal skills to maintain client & partner relationships. 

• Ability to work with partners directly when needed and a strong sensitivity to the partner’s point of view on issues. 

• Strong learning solutions background 

• Results orientated, motivated by success 

• Good understanding on data to analytics lifecycle 

• Ability to multi-task. 

• Excellent communication skills, both oral and written. 

• Must be an enthusiastic team player with an innovative approach. 

• Ability to work in an aggressive and fast-moving environment where key objectives need to be met on pre-agreed timescales. 

• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment

• Consideration for privacy and security obligations