Principal Data Analyst -Customer Engagement

We are seeking a highly motivated and data-driven Principal Data Analyst to join our team. The right candidate will be excited by the opportunity to help a world-class SAAS organization continue to scale by playing a crucial role in driving business growth and customer satisfaction by extracting valuable insights from customer data and translating them into actionable recommendations. Your expertise in data analysis, customer behavior, and market trends will guide strategic decisions, optimize customer experiences, and contribute to the overall success of the organization.

If challenges excite you, if a fast moving, rapidly evolving company, and market motivates you, then this is a role you can’t let pass you by. Come make an impact, institute change and have a great time working with smart, cool, dependable, and visionary people!

In this role you will…

Data Analysis and Interpretation:

• Lead the analysis of complex customer datasets to identify patterns, trends, and correlations that inform business strategies
• Develop advanced analytical models and techniques to predict customer behavior, preferences, and potential opportunities
• Collaborate with cross-functional teams to ensure data accuracy, consistency, and integrity

Customer Insights Generation:

• Transform raw data into meaningful insights that provide a deep understanding of customer segments, needs, and pain points
• Develop comprehensive customer profiles, personas, and journey maps to guide personalized marketing, sales, and product development efforts.

Strategic Recommendations:

• Translate data-driven insights into strategic recommendations for improving customer engagement, retention, and loyalty
• Collaborate with stakeholders to develop innovative strategies that enhance customer experiences across various touchpoints

Performance Tracking and Reporting:

• Define key performance indicators (KPI’s) related to customer behavior and satisfaction.
• Create regular reports and dashboards that highlight performance against KPI’s and offer insights for improvement.

Cross Functional Collaboration:

• Work closely with marketing, sales, product development, and finance teams to align strategies and ensure consistent messaging.
• Act as a subject matter expert and provide guidance on customer-centric initiatives and projects.

Data-driven Decision Support:

• Provide support to executive leadership by presenting insights and recommendations in a clear and compelling manner.
• Participate in strategic discussions and help shape long-term busines objectives based on data driven insights.

You’ve got what it takes if you have…

• Bachelor's degree in Business Analytics, Data Science, Marketing, Statistics, Economics, or a related field, or equivalent work experience.
• Minimum of 7+ years’ experience in customer analytics, data analysis, and market research.
• Prior experience supporting teams located regionally and/or globally, highly desirable.
• Ability to independently multi-task, efficiently prioritize tasks, make recommendations and decisions, and drive projects to completion
• Attention to detail and ability to swiftly assimilate and understand new information
• Ability to creatively solve problems in a fast-paced, rapidly changing, ambiguous environment
• Strong written and verbal communication skills, including ability to convey quantitative insights to non-quantitative audiences
• Proficiency in data manipulation, analysis, and visualization tools such as Excel, SQL, Python, R, or similar.
• Proficiency in data analysis tools such as SQL, Python, R, and data visualization tools such as Power BI and Tableau (preferred).
• Familiarity with CRM systems and data management platforms.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Excellent communication skills to present complex findings in a clear and concise manner to non-technical stakeholders.
• Detail-oriented with the ability to manage multiple projects and prioritize tasks effectively.
• Collaborative team player with a passion for solving problems and driving business
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
• Consideration for privacy and security obligations

You will have an extra dose of awesome if you have…

• Master’s degree
• Experience within a 500MM-1B revenue organization
• Analytical and detail orientated with a drive for results.
• Open and collaborative, works as a team with professionalism.
• Disciplined – able to prioritize and work with rigor to high standards; able to follow process and produce quality deliverables.
• Mastery of organizational and project management techniques.
• Ability to work independently with a high degree of accountability.
• Exceptional communication capabilities, written and oral.
• Proven ability to work in a fluid environment.
• Unquestionable ethics, integrity, and business judgment

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