Why you should apply for a job to Cornerstone OnDemand:
Ranked as one of the Best Companies for Women in 2022
4.6/5 in overall job satisfaction
4.6/5 in supportive management
90% say women are treated fairly and equally to men
97% would recommend this company to other women
100% say the CEO supports gender diversity
Flexible work schedule.
Global Development Day: Every quarter Cornerstone hosts Development Day across the globe for professional and personal development.
Cornerstone Accelerator: a specialized program that provides a unique workspace and mentorship programs to startups.
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Position summary
Cornerstone OnDemand is seeking a Product Support Specialist to provide application support for assigned Cornerstone products. The mission is to contribute to the business success of our customers by delivering a world-class support service, providing timely communications, and effective issue resolution.
In this role you will...
- Assist Customers with their technical and operational queries & problems related to Cornerstone Products via phone, email, and ticketing system
- Ensure that all incidents owned are followed through to resolution, whilst keeping the customer fully informed of progress
- Ensure that all incidents are accurately and responded to / resolved within operational Service Level Agreements
- Resolve Customers’ issues where possible otherwise provide the relevant information & analysis for further Support levels
- Participate in testing of new functionalities and other activities leading to better customer experience in collaboration with teams internally
- Contribute to the Knowledge Base by creating & updating articles
- Collaborate with other technical teams on case resolution
You’ve got what it takes if you have…
- Fluency in English, additional languages welcomed (French or German preferred)
- High commitment and a background in a problem solving, customer support environment
- Highly organised with experience of processes, SLA’s and tools in Customer Support
- Strong written and verbal communication skills with an ability to communicate confidently and articulately with customers
- Ability to listen effectively and show patience while working with customers
- Ability to multitask effectively and work well under pressure
- Ability to influence in order to build productive relationships across teams
- Experience troubleshooting web applications
- Basic knowledge of network diagnostics such as fiddler traces and browser developer tools
- About 2 years of prior experience in Customer Support working with HRIS, CRM or other Cloud Solution Suites
- Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
- Consideration for privacy and security obligations
What are Cornerstone OnDemand perks and benefits
Lactation facilities
Maternity leave coaching
Care-taking PTO
Sabbatical
Unconscious bias training
Networking
Succession planning
Diversity recruiting
Remote work policy
Part time policy
About the company
We are proud to be Cornerstars because we know that a few passionate people are capable of accomplishing big things and that small ideas can grow exponentially. Every individual has an innate desire to be their best and operate at their fullest potential. We believe that cultivating creativity and inspiring people to reach their full potential is the responsibility of both the ...
Why you should apply for a job to Cornerstone OnDemand:
Ranked as one of the Best Companies for Women in 2022
4.6/5 in overall job satisfaction
4.6/5 in supportive management
90% say women are treated fairly and equally to men
97% would recommend this company to other women
100% say the CEO supports gender diversity
Flexible work schedule.
Global Development Day: Every quarter Cornerstone hosts Development Day across the globe for professional and personal development.
Cornerstone Accelerator: a specialized program that provides a unique workspace and mentorship programs to startups.
