Technical Support Engineer - EdCast (Remote,India)

EdCast, now part of Cornerstone OnDemand, offers a unified platform designed to operate end-to-end employee experience journeys spanning learning, skilling and career mobility. Its award-winning platform is used internationally by organizations ranging from large Global 2000 companies to small businesses and governments. With EdCast’s platforms, our customers are able to attract, develop and retain a high-performance and future-ready workforce. EdCast's offerings include its Talent Experience Platform, Spark for SMBs, Content Strategy & Solutions and MyGuide Digital Adoption Platform. EdCast is a World Economic Forum Technology Pioneer award recipient.
We are looking for a Frontend Developer responsible for writing code for the interchange of data between the server and the client-side application. Your primary focus will be the development of all client-side logic and ensuring high performance and responsiveness along with reusable and maintainable code. 

In this role you will….

• Experience with Salesforce or similar ticketing system. 
• Proactively maintain complete knowledge of all product lines, customer industries through self-study. 
• Good background / know how of the following; 
• SaaS, SSO, API and DB. 
• LMS, SCORM, LXP and BI. 
• Excellent communication skills in English. 
• Experience with high volume caseload. 

You’ve got what it takes if you have…

• 5 to 7 years Work Experience
• Manage healthy relation with the clients / projects they are assigned to. 
• Identify customer concerns. 
• Derive a working solution by reviewing the customer concerns. 
• Generating a positive customer experience. 
• Move quickly to resolve support issues in a timely manner. 
• Comply with support processes and KPI service levels as documented 
• A driven team player, collaborator, and relationship builder whose infectious can-do attitude inspires others and encourages great performance in a fast-moving environment. 
• Results orientated, motivated by success. 
• Self-motivated: You can work with a minimum of supervision and be capable of strategically prioritising multiple tasks in a proactive manner. 
• Collaborator - capable of embracing the ideas of others (even if they conflict with your own) for the sake of the company and client.
• Competence to build and effectively manage interpersonal relationships at all levels of the company. 
• Exceptional professional presence and business acumen. 
• Graduate from a well-known institute. 
• Ability to multi-task. 
• Excellent communication skills, both verbal and written. 
• Enthusiastic team player with an innovative approach. 
• Ability to work in an aggressive and fast-moving environment where key objectives need to be met on pre-agreed timescales 
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
• Consideration for privacy and security obligations