CSR Manager - Delta, BC

CRH

5

(5)

Delta, Canada

Why you should apply for a job to CRH:

  • 5/5 in overall job satisfaction
  • 5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Your Time Away - CRH recognizes the importance of time away from work and we provide Paid Time Off to enjoy through the year.
  • CRH provides flexible work policies that vary across the different locations to best suit the employee and needs of the business.
  • At CRH, you get the benefit of working for a large global company with the feel of a small company and opportunities to make an impact.
  • #489912-en_US

    Position summary

    edures; be mindful of potential safety issues and report them immediately to a Supervisor, Safety Committee member or Group Health & Safety Manager

    Customer Service & Order Entry

    • Review daily shipments for accuracy & margins before invoicing

    • Process and reconcile cash, debit and credit card sales

    • Work closely with production, yard and sales staff to get orders out to customers

    • Works closely with both the Finance and Sales Department to monitor credit issues with customers

    • Collaborate with Key Account Managers to provide excellent customer service

    • Manage & resolve escalated customer service issues

    • Perform regular duties of CSR - Inside Sales during periods of heavy volume

    • Ensures all orders are ready to invoice

    • Post orders in Lawson

    • May assist with the purchasing of resale products

    • Prepares reports as required

    • Other duties may be assigned

    Sales

    • Project work (seasonal & for Key Account Managers) such as creating product binders and providing other promotional/information material for contractors, masons, architects, engineers, etc.

    Team Management

    • Oversee and mentor the CSRs by providing leadership through the use of best practice in recruitment, retention, employee development, job enrichment/assignment initiatives and may assist in departmental succession planning

    • Coach employees by providing performance improvements plans; training and development opportunities; and creating an environment of positive employee relations

    • Onboard and provided orientations of new hires; provide new hire documentation to appropriate departments

    • Review and approve timecards for all subordinates

    • Communicate with Production team as well as yard staff regarding inventory levels

    • Collaborates with Key Account Managers to exchange information of value within the team

    Administration & Back Up Support

    • Oversee general office functions such as ordering office supplies, arranging for maintenance of office equipment, etc.

    • May serve as back up for Plant Administrator during absence and vacation periods by providing information related to inventory and available product

    • Maintain general office by restocking brochures and promotional materials, price list updates, and office cleanliness

    • May arrange couriers and outgoing mail

    • May complete daily bank deposits and/or act as back up to complete daily bank deposits if CSR is on leave/vacation

    Position Knowledge

    • Communication skills including excellent verbal, written, and presentation skills

    • Team building and advanced interpersonal skills

    • Time Management and problem-solving skills

    • Ability to multi-task, stay professional & composed, and organized in a high volume, fast paced environment

    • Product Knowledge

    • Position Experience/Education

    • High School Diploma, or equivalent

    • Previous sales experience (inside/customer service) is highly desirable

    • Minimum of three (3) years' supervisory experience

    • Some basic bookkeeping/accounting knowledge would be an asset

    • Advanced computer skills, specifically with Lawson (ERP), Outlook, and Excel software

    Compensation

    • $75,000 - $80,000 base salary

    • Comission eligible

    What CRH Offers You

    • Highly competitive base pay

    • Comprehensive medical, dental and disability benefits programs

    • Group retirement savings program

    • Health and wellness programs

    • A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

    About CRH

    CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

    If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

    Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

    EOE/Vet/Disability--If you want to know more, please click on this link .

    Why you should apply for a job to CRH:

  • 5/5 in overall job satisfaction
  • 5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Your Time Away - CRH recognizes the importance of time away from work and we provide Paid Time Off to enjoy through the year.
  • CRH provides flexible work policies that vary across the different locations to best suit the employee and needs of the business.
  • At CRH, you get the benefit of working for a large global company with the feel of a small company and opportunities to make an impact.