edures; be mindful of potential safety issues and report them immediately to a Supervisor, Safety Committee member or Group Health & Safety Manager
Customer Service & Order Entry
Review daily shipments for accuracy & margins before invoicing
Process and reconcile cash, debit and credit card sales
Work closely with production, yard and sales staff to get orders out to customers
Works closely with both the Finance and Sales Department to monitor credit issues with customers
Collaborate with Key Account Managers to provide excellent customer service
Manage & resolve escalated customer service issues
Perform regular duties of CSR - Inside Sales during periods of heavy volume
Ensures all orders are ready to invoice
Post orders in Lawson
May assist with the purchasing of resale products
Prepares reports as required
Other duties may be assigned
Project work (seasonal & for Key Account Managers) such as creating product binders and providing other promotional/information material for contractors, masons, architects, engineers, etc.
Oversee and mentor the CSRs by providing leadership through the use of best practice in recruitment, retention, employee development, job enrichment/assignment initiatives and may assist in departmental succession planning
Coach employees by providing performance improvements plans; training and development opportunities; and creating an environment of positive employee relations
Onboard and provided orientations of new hires; provide new hire documentation to appropriate departments
Review and approve timecards for all subordinates
Communicate with Production team as well as yard staff regarding inventory levels
Collaborates with Key Account Managers to exchange information of value within the team
Administration & Back Up Support
Oversee general office functions such as ordering office supplies, arranging for maintenance of office equipment, etc.
May serve as back up for Plant Administrator during absence and vacation periods by providing information related to inventory and available product
Maintain general office by restocking brochures and promotional materials, price list updates, and office cleanliness
May arrange couriers and outgoing mail
May complete daily bank deposits and/or act as back up to complete daily bank deposits if CSR is on leave/vacation
Communication skills including excellent verbal, written, and presentation skills
Team building and advanced interpersonal skills
Time Management and problem-solving skills
Ability to multi-task, stay professional & composed, and organized in a high volume, fast paced environment
High School Diploma, or equivalent
Previous sales experience (inside/customer service) is highly desirable
Minimum of three (3) years' supervisory experience
Some basic bookkeeping/accounting knowledge would be an asset
Advanced computer skills, specifically with Lawson (ERP), Outlook, and Excel software
$75,000 - $80,000 base salary
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link .