Customer Service Representative - Haines City, FL

CRH

5

(5)

Haines City, FL

Why you should apply for a job to CRH:

  • 5/5 in overall job satisfaction
  • 5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Your Time Away - CRH recognizes the importance of time away from work and we provide Paid Time Off to enjoy through the year.
  • CRH provides flexible work policies that vary across the different locations to best suit the employee and needs of the business.
  • At CRH, you get the benefit of working for a large global company with the feel of a small company and opportunities to make an impact.
  • #492990-en_US

    Position summary

    tion by providing support, guidance, proper follow-up and resolution to client inquiries or issues.

    Essential Duties and Responsibilities

    • Assist customer with product questions, ordering, order tracking, complaints and problems

    • Enter orders into system for billing and delivery

    • Prepare quotes and coordinates mailings of literature and samples

    • Coordinate delivery schedules with dispatch

    • Keep merchandise and sales brochures stocked on shelves

    • Retrieve needed information for credit department

    • Issue credits or debits accurately when applicable

    • Answering incoming calls and managing voice mails

    • Taking sales orders from sales representatives and customers by phone, radio, email and text message

    • Assisting walk-in counter customers

    • Receiving cash payments and running credit card approvals and check approvals

    • Categorizing, filing, scanning, and maintaining ship ticket copies and customer records for audit purposes

    • Printing and distributing e-mailed customer purchase orders

    • Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

    Requirements / Education / Experience

    • Experience within the Paver or Masonry business a plus, but not mandatory

    • High school diploma / equivalent or a comparable combination of education, experience or training in related field

    • Proficient in Microsoft Office Suite

    • Good with basic math

    • Good organizational and problem solving skills

    • Experience with multi-line phone system

    • Attention to detail

    • Strong phone and verbal communication skills along with active listening

    • Ability to multi-task

    Physical Environment

    • Ability to sit for extended periods of time

    • Ability to perform repetitive motions of the wrist, hands and fingers to use a PC and keyboard

    • Bending and some lifting

    • Extensive writing

    • Extensive phone and radio use

    • Tasks can be very repetitive

    • Able to provide assistance to others in moving heavier or bulkier objects

    • Slight lifting of ship tickets and overnight packages

    What CRH Offers You

    • Highly competitive base pay

    • Comprehensive medical, dental and disability benefits programs

    • Group retirement savings program

    • Health and wellness programs

    • A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

    About CRH

    CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

    If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

    Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

    EOE/Vet/Disability--If you want to know more, please click on this link .

    Why you should apply for a job to CRH:

  • 5/5 in overall job satisfaction
  • 5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Your Time Away - CRH recognizes the importance of time away from work and we provide Paid Time Off to enjoy through the year.
  • CRH provides flexible work policies that vary across the different locations to best suit the employee and needs of the business.
  • At CRH, you get the benefit of working for a large global company with the feel of a small company and opportunities to make an impact.