Customer Service Representative - Stockton, CA

CRH

5

(7)

Stockton, CA

Why you should apply for a job to CRH:

  • 5/5 in overall job satisfaction
  • 5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Your Time Away - CRH recognizes the importance of time away from work and we provide Paid Time Off to enjoy through the year.
  • CRH provides flexible work policies that vary across the different locations to best suit the employee and needs of the business.
  • At CRH, you get the benefit of working for a large global company with the feel of a small company and opportunities to make an impact.
  • #502092-en_US

    Position summary

    follow-up and resolution to customer inquiries or issues.

    Job Responsibilities

    • Enter customer orders received by email and phone into ERP system

    • Answer high volume of incoming calls and emails in a timely manner

    • Assist customer with product questions, ordering, order tracking, pick-ups, complaints, and problems

    • Communicate effectively with customers related to order status and coordinate with production regarding backordered items

    • Communicate with sales, finance and operation teams to ensure orders are fulfilled

    • Develop and maintain product knowledge to support customer needs and provide solutions

    • Utilize the use of SalesForce to manage customer issues

    • Verify product load and quantities match purchase order

    • Review and retrieve documentation for credit department as needed

    • Issue credits for pallet/product returns when applicable

    • Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records

    • Execute Daily and Business fundamentals

    • Willing and able to cross-train on other aspects of the customer service process

    • Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

    Job Requirements

    • High school diploma or GED, or equivalent combination of education, training, and experience

    • Proficient with Microsoft Office Suite (Outlook)

    • Ability to multi-task, answer phones and enter orders

    • Ability to read and comprehend simple instructions

    • Detail oriented, good organizational and problem-solving skills

    • Manufacturing/industrial environment experience preferred

    • Infor M3 and Salesforce experience preferred

    • While performing the duties of this job the employee will be required to frequently sit and stand for extended periods of time

    • Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard

    • Must wear company provided personal protective equipment - earplugs, hard hat, safety boots/shoes, and protective glasses

    • Candidates must provide their own safety boots/shoes upon hire and will be eligible to participate in Safety Boots/Shoe Reimbursement Program after 30 days of employment

    Compensation

    • Pay is $20 - $24/hr, based on experience

    What CRH Offers You

    • Highly competitive base pay

    • Comprehensive medical, dental and disability benefits programs

    • Group retirement savings program

    • Health and wellness programs

    • A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

    About CRH

    CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

    If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

    Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

    EOE/Vet/Disability--If you want to know more, please click on this link .

    Why you should apply for a job to CRH:

  • 5/5 in overall job satisfaction
  • 5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Your Time Away - CRH recognizes the importance of time away from work and we provide Paid Time Off to enjoy through the year.
  • CRH provides flexible work policies that vary across the different locations to best suit the employee and needs of the business.
  • At CRH, you get the benefit of working for a large global company with the feel of a small company and opportunities to make an impact.