Job ID: 486233
Oldcastle APG, a CRH company, is a leading global supplier of building and landscaping products. Its product portfolio includes hardscapes and masonry, packaged cement mixes, lawn and garden materials, and composite decking sold through a variety of channels for residential and commercial use. Oldcastle APG is the leading producer of hardscapes in North America and Europe and the innovator behind many of the industry’s well-known brands: Belgard hardscapes, Echelon masonry, Sakrete bagged dry mixes, and MoistureShield composite decking. With over 260 operating locations and approximately 8,500 employees, Oldcastle APG operates across 7 countries in the https://U.S., Canada, and Europe.
This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to customer inquiries or issues.
Essential Duties and Responsibilities
Enter customer orders received by email and phone into system
Answer high volume of incoming calls and emails in a timely manner
Assist customer with product questions, ordering, order tracking, pick-ups, complaints, and problems
Communicate effectively with customers related to order status and coordinate with production regarding backordered items
Communicate with sales, finance and operation teams to ensure orders are fulfilled
Develop and maintain product knowledge to support customer needs and provide solutions
Utilize the use of SalesForce to manage customer issues
Verify product load and quantities match purchase order
Review and retrieve documentation for credit department as needed
Issue credits for pallet returns when applicable
Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
Execute Daily and Business fundamentals
Willing and able to cross-train on other aspects of the customer service process
Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
Requirements/Education and Experience
High school diploma or GED, or equivalent combination of education, training, and experience
Ability to multi-task, answer phones and enter orders
Ability to read and comprehend simple instructions
Detail oriented, good organizational and problem-solving skills
Manufacturing/industrial environment experience preferred
Lawson/H5 and Salesforce experience preferred
While performing the duties of this job the employee will be required to frequently sit and stand for extended periods of time
Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard
Must wear company provided personal protective equipment - earplugs, hard hat, safety boots/shoes, and protective glasses. Candidates must provide their own safety boots/shoes upon hire and will be eligible to participate in Safety Boots/Shoe Reimbursement Program after 30 days of employment.
What CRH Offers You
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.