Service Management and Adoption Specialist M365 (I.T. and Information Security) - Amsterdam


Amsterdam, Netherlands


Position summary

Country: Netherlands 
City: Amsterdam 
Req ID: 478770

About CRH

We are CRH, and we are committed to contributing to a more resilient and sustainable built environment. We understand the wider impact our businesses can make in supporting human activity. We continue to do this through the delivery of unique, superior building materials and products for use in road and critical utility infrastructure, commercial building projects and outdoor living solutions.

CRH is the leading provider of building materials solutions that build, connect and improve our world. Employing https://c.75,800 people at https://c.3,160 locations in 29 countries, CRH has market leadership positions in both North America and in Europe.

Without you noticing our products, we are everywhere you live, work, and relax.

Our project portfolio includes some of the most sustainable and cutting-edge building projects around the world. Think of the asphalt on the Silverstone Grand Prix Circuit, the Paris Metro Rail project, but also the Louis Vuitton Museum in Paris, parts of the Burj Khalifa, and the Kennedy Space Centre.

Learn more about us through the following Link.

Position Overview 

CRH is looking for a Service Management and Adoption Specialist. The Service Management and Adoption Specialist is part of the Collaboration Team and will ensure that the Microsoft 365 platform is constantly evolving through the enablement of new features and functionality released by Microsoft which are considered relevant and beneficial for CRH. As the successful candidate you will drive the adoption of the Microsoft 365 products across CRH in Europe acting as both a subject matter expert and a thought leader. You will be responsible for communicating, maintaining the service catalogue including optimization of processes that support the delivery of the services. This role will have a strong focus on communication, change management and adoption.

Key Tasks and Responsibilities

In this role, you will be:

  • Working closely with the other members of Europe IT and other departments
  • Within our Companies across Europe, support the IT Managers understand our processes and engage with our Champions community on adoption, training, and new features.
  • Maintaining the end user and technical service catalogue for Collaboration.
  • Management and ongoing development of the O365 training academy which includes the coordination of training with the vendors and Operational Companies.
  • Understanding the O365 roadmap from a technical, end user and data privacy perspective and move these forwards.
  • Developing relevant communications, like Newsletters and educational guides and/or articles related to O365.
  • Developing engagement plans for all end users and smaller communities for O365.
  • Identifying, developing, and supporting on CSI initiatives for the Collaboration Platform
  • Supporting and leading on merger and acquisition activities, as required
  • Providing guidance, methodology and best practice to our IT Managers on adoption and change to ensure and maximize success.
  • Maintaining, preparing, and sharing reports regarding the usage and adoption of O365.

Key Functional Competencies and Relevant Experience

You possess the following:

  • Advanced English proficiency (fluent)

    • Desirable: Second European language (preferred)
  • Deep knowledgeable of the full O365 product suite

  • Excellent communication and influential skills

  • Strong capacity to lead training sessions or initiatives

  • Experience with SharePoint, Teams and Power Platform would be considered an advantage

  • Knowledge of service management principles (is a plus)

  • Advanced project manage skills (is a plus)


You are/have:

  • A university degree or equivalent in IT related discipline

  • 5-7 year of experience across the entire O365 platform

What CRH Offers You

  • A culture that values opportunity for growth, development, and internal promotion

  • Highly competitive salary package

  • Comprehensive secondary benefits

  • Significant contribution to your pension plan

  • Health and wellness programs, including an on-site gym and fitness classes

  • Excellent opportunities to develop and progress with a global organization

Connect your future to CRH

We are curious to learn more about you. At CRH, we believe our mutual differences contribute to the healthy, productive, and enjoyable workspace we create. Please introduce yourself and send us your application.

Is this role not for you, but do you know someone who would love to join the team? Please let us know!

CRH finds it important that vacancies are shared to individuals that may find them interesting and/or could be suitable for the role

Please contact our recruitment team at careers@

CRH is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

Benefits/perks listed above may vary depending on the nature of the employment with CRH and the country where you work.

Please note that we cannot accept any applications submitted through email for GDPR purposes. Candidates must apply through our job portal.

We do not accept candidate introductions for this position from recruitment agencies, unless you have been instructed to do so by our recruitment team.