Customer Service - Donor Support Technician

CSL

4

(1)

Wilmington, NC

Why you should apply for a job to CSL:

  • 4/5 in overall job satisfaction
  • Ratings are based on anonymous reviews by Fairygodboss members.

    #R-244489

    Position summary

    issues.

    • Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).

    • Understand the policies and procedures associated with hyper immune programs at the center if applicable.

    • Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.

    • Maintain confidentiality of all personnel, donor and center information.

    • May be cross-trained in other areas to meet the needs of the business.

    • Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

    • Perform job-related duties as assigned.

    Your skills and experience

    Education

    High school diploma or equivalent required

    Experience

    • Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience

    • Will perform basic math calculations

    Working Conditions

    (physical & mental requirements)

    • Understand, remember and apply oral and/or written instructions

    • Understand and follow basic instructions and guidelines

    • Must be able to see and speak with customers and observe equipment operation.

    • Occasionally perform tasks while standing and walking up to 100% of time

    • Reach, bend, kneel and have high level of manual dexterity

    • Occasionally be required to lift and carry up to 25 pounds

    • Fast paced environment with frequent interruptions

    • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

    • Required to work overtime and extended hours to support center operational needs

    Our Benefits

    CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.

    About CSL Plasma

    CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma.

    We want CSL to reflect the world around us

    As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.

    Do work that matters at CSL Plasma!

    Why you should apply for a job to CSL:

  • 4/5 in overall job satisfaction
  • Ratings are based on anonymous reviews by Fairygodboss members.