#R-245865
e allocated $300M run budget.
Develop and maintain comprehensive reporting systems for performance metrics, service management and financials (in partnership with Finance and PPPM). Provide regular updates and reports to senior leadership on operational performance.
Use data-driven insights to drive continuous improvement initiatives and provide strategic insights and recommendations to optimize costs. Manage contracts, including renewal dates and compliance. Ensure all contractual obligations are documented. Work with procurement on contract matters and ensure business reviews take place with key partners
Process and Standards Management
Work with peers to design, implement and manage processes and standards to enhance service delivery, commitment management, and operational efficiency.
Ensure team is well versed in processes and standards and develop processes to monitor adherence and continuous improvement.
Resource and Commitment Management
Work closely with the Portfolio management team to align resources and commitments with business priorities. Ensure efficient allocation and use of resources and appropriate timing for deliverables.
Understand constraints and make suggestions optimize resource management and capacity planning with internal and external resources.
Service Management & Performance
Lead service management initiatives to improve service quality and performance for I&T and managed service providers using input from the service desk, problem and incident management and other sources.
Develop and track key performance indicators (KPIs) and experience level agreements (XLA) to measure service effectiveness and user experience.
Deliver high-quality services from the Digital Core team that meet or exceed business expectations.
Service Provider Management
Your skills and experience
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Our Benefits
CSL employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters. Our benefits are designed to support the needs of our employees at every stage of their life. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL has many benefits to help achieve your goals.
Please take the time to review our benefits site to see what's available to you as a CSL employee.
About CSL Behring
CSL Behring is a global leader in developing and delivering high-quality medicines that treat people with rare and serious diseases. Our treatments offer promise for people in more than 100 countries living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. Learn more about CSL Behring.
We want CSL to reflect the world around us
As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.
Do work that matters at CSL Behring!