Area Vice President - Operations

rack and analyze key business metrics-balanced scorecards, P&L, and asset utilization-to drive continuous improvement and accountability.

• Lead market analysis and implement targeted marketing and sales strategies to expand the customer base and forge new business partnerships.

• Champion customer satisfaction through Net Promoter Score and Lens of the Customer programs, fostering a service-oriented culture.

• Oversee warranty processes and Repair Event Cycle Time, using insights to improve service quality and reduce repeat issues.

• Ensure adherence to health, safety, and environmental standards while promoting corporate responsibility within the community.

• Recruit, mentor, and retain high-performing teams, supporting Branch Managers with clear work plans and development goals.

RESPONSIBILITIES

Strong Financial Acumen

• Interpret financial data and key performance indicators to make informed decisions that align with business goals.

• Use financial insights to guide branch performance, budgeting, and resource allocation.

Strategic Leadership & Business Insight

• Actively contribute to the North Regional Leadership Team and lead cross-regional initiatives.

• Understand market dynamics and Cummins' global business to drive growth and competitive advantage.

Talent Acquisition & Team Building

• Attract and retain top talent to meet evolving business needs.

• Build high-performing, diverse teams that collaborate effectively toward shared goals.

Effective Communication & Conflict Management

• Communicate clearly and persuasively with diverse audiences, including during union negotiations.

• Navigate and resolve conflicts constructively to maintain a positive and productive work environment.

Customer-Centric Mindset

• Foster strong customer relationships and deliver tailored, high-quality service solutions.

• Use customer feedback (e.g., Net Promoter Score) to continuously improve service delivery.

Operational Excellence in Service Delivery

• Apply the Service Capability, Capacity, and Coverage framework to ensure consistent, high-quality service.

• Monitor and improve service metrics like Repair Event Cycle Time and warranty processes.

Health, Safety, and Environmental Leadership

• Champion a culture of safety and compliance, influencing behaviors at all levels of the organization.

• Ensure all branches meet or exceed HSE standards.

Self-Awareness & Employee Engagement

• Reflect on feedback to grow as a leader and role model.

• Create an environment where employees feel valued, motivated, and aligned with organizational goals.

QUALIFICATIONS

Education/Experience

• College, university, or equivalent degree in Business Administration, Engineering, or a related subject is required.

• Six Sigma Green Belt certification or Sponsor certification are required.

• A significant level of relevant work experience is required, including Managerial experience, Budgetary responsibility, Strategic planning and execution experience

Compensation

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate.

Job General Management

Organization Cummins Inc.

Role Category Hybrid

Job Type Exempt - Experienced

Min Salary $135000

Max Salary $225000

Application End Date 14-NOV-2025

ReqID 2416632

Relocation Package Yes

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.