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Contact Center Representative

Cummins

4.3

(41)

Winnipeg, Canada

Why you should apply for a job to Cummins:

  • Ranked as one of the Best Companies Where CEOs Support Gender Diversity in 2023
  • 4.3/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 83% say women are treated fairly and equally to men
  • 85% would recommend this company to other women
  • 97% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Annual merit and profit sharing based on individual and company performance.
  • More than 150 employee resource groups (ERGs) worldwide provide opportunities for leadership training and professional development.
  • 55% of Cummins’ Executive Team, made up of leaders guiding company strategy, is made up of women.

    • #R-8CD1362335D849DFBB30A6E6799FC379

    Position summary

    e efficient or customer-oriented.

    RESPONSIBILITIES

    To succeed in this role, you will need:

    Diplomas-certifications :• High School Diploma

    Experience:

    • Requires relevant work experience; Prior technical and/or customer service experience is required.

    • Bilingual French/English (written and spoken) is required for this position

    • Having previous experience in this industry and customer service is a must

    • Some knowledge of the different industries we work with (marine, automotive, industrial, power generation, etc.) as a whole is an asset.

    You should be able to :

    • Establish a professional relationship with your customers to increase loyalty to Cummins products.

    • Understand contact center policies and procedures.

    • Be comfortable with a variety of software.

    • Previous experience in this industry and customer service is a must.

    • Some knowledge of the different industries we work with (maritime, automotive, industrial, power generation, etc.) is an overall asset.

    About the position:

    • This is a 100% remote position (must reside in Canada)

    • Work schedule from 11 a.m. to 8 p.m. Monday to Friday (Eastern Time)

    • Salary starting at $55,000 per year

    Compensation and Benefits

    The base salary corresponds to experience. Additional benefits vary from location to location and include options such as our company pension plan, medical/dental/life insurance, health savings account, as well as a comprehensive personal and professional benefits package.

    At Cummins, we are committed to the principles of diversity and employment equity as set out in the Employment Equity Act, and we strive to ensure that our workforce reflects the diversity of Canadian society.

    Our policy aims to provide equal employment opportunities for all qualified individuals, regardless of race, gender, color, disability, national origin, age, religion, union membership, sexual orientation, veteran status, citizenship, gender identity and/or expression, or any other status protected by law.

    The successful candidate will undergo our pre-employment background check process, which includes a criminal background check.

    QUALIFICATIONS

    .

    Job Service

    Organization Cummins Inc.

    Role Category Hybrid

    Job Type Office

    ReqID 2419823

    Relocation Package No

    Why you should apply for a job to Cummins:

  • Ranked as one of the Best Companies Where CEOs Support Gender Diversity in 2023
  • 4.3/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 83% say women are treated fairly and equally to men
  • 85% would recommend this company to other women
  • 97% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Annual merit and profit sharing based on individual and company performance.
  • More than 150 employee resource groups (ERGs) worldwide provide opportunities for leadership training and professional development.
  • 55% of Cummins’ Executive Team, made up of leaders guiding company strategy, is made up of women.