Customer Order Management Representative

research and leveraging knowledge of company processes and systems, ensuring resolutions are delivered within Service Level Agreement (SLA) guidelines.

• Maintain accurate records of customer interactions and internal communications in company databases, ensuring detailed and up-to-date information is documented.

• Ensure compliance with export policies and gather required shipping/export documentation in line with applicable legislation.

• Act as a liaison between customers and manufacturing locations for quality-related issues, submitting claims through the Quality Management System as needed.

• Contribute to department goals and process improvement initiatives.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Proven experience in customer service and supply chain management, with strong knowledge of CRM systems and data analytics.

• Excellent teamwork, critical thinking, and problem-solving abilities, with a strong sense of accountability and a willingness to learn.

• Ability to work independently, manage time effectively, and navigate ambiguity to take ownership of issues and drive resolutions.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), with comfort handling large datasets and creating detailed spreadsheets.

QUALIFICATIONS

Education/ Experience:

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

• Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field.

Job Supply Chain Planning

Organization Cummins Inc.

Role Category Hybrid

Job Type Office

ReqID 2405014

Relocation Package No