Customer Order Management Representative - Level I

Cummins

4.3

(41)

Phaltan, India

Why you should apply for a job to Cummins:

  • 4.3/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 83% say women are treated fairly and equally to men
  • 85% would recommend this company to other women
  • 97% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Annual merit and profit sharing based on individual and company performance.
  • More than 150 employee resource groups (ERGs) worldwide provide opportunities for leadership training and professional development.
  • 55% of Cummins’ Executive Team, made up of leaders guiding company strategy, is made up of women.
  • #R-0C60ED7D970B4DC3A314DAB548CCAE14

    Position summary

    tails, and invoices).

    • Respond to customer inquiries by referring them to published materials, secondary sources, or transferring the inquiry to the next appropriate level of customer support.

    • Collaborate with the next appropriate level of customer support to resolve challenging inquiries/complaints, providing documentation and continual communication to the customer throughout the process.

    • Maintain accurate records of all internal and external interactions in the appropriate database/system.

    • Prepare and distribute standard internal and customer reports.

    • Support order management team goals and initiatives to become a more proactive customer support organization.

    • Identify and communicate areas for process improvement to the Supervisor.

    Proactive Order Management:

    • Proactively manage customers' orders by working closely with global planners, global customers, Sourcing Team, Finance, and Invoicing Team.

    • Provide visibility on customers' order status and shipment closure with reports on a weekly and monthly basis.

    • Take the lead on issue resolution in day-to-day work activities.

    • Interface and work proactively with other functions - internal and external global customers, Marketing, Material, Sourcing, Excise Team, Finance, IT Team, Invoicing, Transportation, and Accounts Receivable to help meet common business objectives.

    RESPONSIBILITIES

    Experience:

    • Minimal or no work experience required.

    • Preferred experience in order management and customer service functions.

    • Preferred working knowledge of export activities and freight forwarding.

    Skills:

    • Good knowledge of Oracle and order management systems.

    • Proficiency in MS Office and Excel for daily tasks.

    • Basic knowledge of Power BI and dashboards.

    • Ability to learn new things and accept new responsibilities based on new business initiatives.

    Competencies:

    • Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

    • Customer Focus: Building strong customer relationships and delivering customer-centric solutions.

    • Drives Results: Consistently achieving results, even under tough circumstances.

    • Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.

    • Customer Support: Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction.

    • Order Life Cycle: Demonstrates the phases of the end-to-end order life cycle, terminology, and functional collaboration that enable customer orders to be fulfilled.

    • Order Life Cycle Systems Knowledge: Demonstrates the steps within each system screen to process customer orders, order modifications, and respond to customer queries.

    • Order Processing: Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification, and resolution.

    • Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.

    QUALIFICATIONS

    Qualifications:

    Education:

    • High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

    Job Supply Chain Planning

    Organization Cummins Inc.

    Role Category Hybrid

    Job Type Shop

    ReqID 2407683

    Relocation Package No

    Why you should apply for a job to Cummins:

  • 4.3/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 83% say women are treated fairly and equally to men
  • 85% would recommend this company to other women
  • 97% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Annual merit and profit sharing based on individual and company performance.
  • More than 150 employee resource groups (ERGs) worldwide provide opportunities for leadership training and professional development.
  • 55% of Cummins’ Executive Team, made up of leaders guiding company strategy, is made up of women.