Customer Service Representative

unctionally to remove blockers and turning potential service failures into recovery moments that strengthen relationships.

• Synchronize internal operations : To keep commitments on track (production, planning, materials, sales, warehouse, logistics), improve OTIF (On-Time, In-Full), and support financial targets.

• Elevate customer communications: Standardizing templates, status updates, and process documentation-driving consistency, transparency, and fewer repeat queries.

• Identify and activate improvements: Spot patterns, propose process changes, and contribute to continuous improvement projects that enhance throughput and reduce rework.

• Champion customer-centric culture: Consistently demonstrating empathy and support, enhancing the department's reputation and fostering stronger partnerships during visits and reviews.

• Manage specific OEM customer accounts, lead meetings and drive results as needed for both our business and theirs

• Always deliver first class customer service.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Commercial & Customer Insight:Understand and align with commercial strategy, recognize upselling opportunities, track account performance, and anticipate customer needs and market trends to drive growth.

• Exceptional Communication & Relationship Skills: Deliver clear, proactive updates, educate customers on best practices, and support client visits, reviews, and audits to build trust and deepen relationships.

• Operational & Systems Expertise: Confidently manage the full order lifecycle across multiple accounts (including EDI/manual orders), while effectively using CRM systems, ERP tools, data dashboards, and Microsoft Office.

• Strong Organizational & Professional Foundation:Balance high-volume tasks with accuracy, demonstrate strong organizational discipline, and leverage your background in account management or customer service (with any European language skills being a bonus).

QUALIFICATIONS

Education/ Experience

• College, university, or equivalent degree required.

• 2 years customer order management; customer-facing; supply chain/logistics; international trade experience preferred

• This position may require licensing for compliance with export controls or sanctions regulations

Job Supply Chain Planning

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

ReqID 2423695

Relocation Package No

100% On-Site No