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Customer Support Representitive客服代表

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Cummins

4.2

Wuxi Shi, China

Why you should apply for a job with Cummins:

  • FGB'ers gave this company a 4.2/5 in overall job satisfaction

  • FGB’ers working at Cummins rated their manager’s support a 4.8/5

  • Annual merit and profit sharing based on individual and company performance.

  • More than 150 employee resource groups (ERGs) worldwide provide opportunities for leadership training and professional development.

  • 55% of Cummins’ Executive Team, made up of leaders guiding company strategy, is made up of women.

FGB'ers' job reviews

74%
Say women are treated fairly and equally to men
78%
Would recommend to other women
95%
Say the CEO supports gender diversity

#343436

Position summary

  • Supports sales force through reporting, system administration and internal & external data analyses by executing and supporting selected activities under limited supervision.

Reporting:

  • Consolidates and distributes sales reports where reporting tasks are repetitive and well documented, under limited supervision.
  • Gathers and consolidates data from others through existing templates and provides as forecasting input.

System Administration:

  • Runs repetitive and ad-hoc tasks on systems and tools (e.g. salesforce, WWSPS, BMS, Portal).
  • Periodically reviews the user-entered data hosted on the systems to ensure completeness under limited supervision.

Data Analyses (Internal & external):

  • Conducts ad-hoc and repetitive analyses on external sources (e.g. Polk, Dodge, RigDig, etc.).
  • Researches assigned opportunities through secondary research, compiles and shares findings.
  • Compiles relevant competitive data from varying resources under limited supervision.
  • Conducts internal sales analyses (e.g. variances, projections, costing, bundling) where the tasks are well documented.

Skills

  • Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Customer focus - Building strong customer relationships and delivering customer-centric solutions.
  • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Education, Licenses, Certifications

  • High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
  • This position may require licensing for compliance with export controls or sanctions regulations.

Experience

  • Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience.
  • Oracle knowledge is preferred

About the company

27480

Cummins

Industry: Industrial: Equipment Manufacturing

Cummins is a Fortune 150 global power technology leader that designs, engineers, manufactures, distributes and services engines and related technologies. Headquartered just outside Indianapolis in Columbus, Indiana, we believe in providing global opportunities to develop your career, make your community a better place and make meaningful contributions. We work with today’s most innovative ...

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