ENGINE FIELD SERVICE TECHNICIAN - LEVEL II

Cummins

4.3

(41)

Campo Grande, Brazil

Why you should apply for a job to Cummins:

  • 4.3/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 83% say women are treated fairly and equally to men
  • 85% would recommend this company to other women
  • 97% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Annual merit and profit sharing based on individual and company performance.
  • More than 150 employee resource groups (ERGs) worldwide provide opportunities for leadership training and professional development.
  • 55% of Cummins’ Executive Team, made up of leaders guiding company strategy, is made up of women.
  • #240003X5

    Position summary

    Identifies additional service opportunities with customer.

    Completes training in line with skill and business requirements.

    Maintains service vehicle and tools for cleanliness and proper operation.

    Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

    Qualifications

    Skills

    Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

    Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

    Customer focus - Building strong customer relationships and delivering customer-centric solutions.

    Develops talent - Developing people to meet both their career goals and the organization's goals.

    Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

    Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

    Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

    Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

    Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

    Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.

    Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.

    Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

    Education, Licenses, Certifications

    Apprentice Trained Engine Technician (Preferred)

    Vocational diploma from relevant technical institution

    Locally valid driving permit

    This position may require licensing for compliance with export controls or sanctions regulations.

    Experience

    Basic level field service work experience

    Intermediate level knowledge of and/or experience with engine products

    Customer service experience

    Trabalhar com total respeito as pessoas, meio ambiente e seguindo as regras e normas de HSE.

    Trabalhar conforme orientação do Playbook de Serviços.

    Entregar toda documentação de serviços conforme exigências locais.

    Job SERVICE

    Primary Location Brazil-Mato Grosso do Sul-Campo Grande-Brazil, MS, Campo Grande, Distributor DME Branch

    Job Type Shop

    Recruitment Job Type Technician

    Job Posting May 8, 2024, 9:42:39 AM

    Unposting Date Ongoing

    Organization Distribution Business

    Role Category Hybrid - Potential for Partial Remote

    Relocation Package Ineligible

    Req ID: 240003X5

    Why you should apply for a job to Cummins:

  • 4.3/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 83% say women are treated fairly and equally to men
  • 85% would recommend this company to other women
  • 97% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Annual merit and profit sharing based on individual and company performance.
  • More than 150 employee resource groups (ERGs) worldwide provide opportunities for leadership training and professional development.
  • 55% of Cummins’ Executive Team, made up of leaders guiding company strategy, is made up of women.