Engine Field Service Technician - Level III

complex diagnostics, overhauls, and rebuilds on multiple engine products.

• Apply specialized tools and follow documented procedures to complete repairs.

• Troubleshoot electrical and electronic systems including Cummins controllers and ATS systems.

• Escalate unresolved issues to product specialists or supervisors.

Preventive Maintenance & Compliance

• Conduct preventive maintenance as per documented schedules and standards.

• Ensure compliance with CPCB4+ and BSIV engine requirements.

• Maintain service vehicle and tools for cleanliness and proper operation.

Documentation & Reporting

• Complete service worksheets, timesheets, warranty claims, and quality documents.

• Document troubleshooting steps and service actions in business systems.

• Ensure accurate records for historical tracking and payment processing.

Training & Knowledge Sharing

• Coach and develop junior technicians and apprentices.

• Share technical knowledge and review repair plans and parts lists.

• Complete training aligned with business and skill development needs.

Health, Safety & Environment

• Adhere to all HSE policies, procedures, and legislation.

• Report any incidents or hazards to site management and supervisors.

• Promote a proactive safety culture and participate in safety improvement actions.

RESPONSIBILITIES

Qualifications

• Vocational diploma from a relevant technical institution.

• Apprentice Trained Engine Technician (Preferred).

• Valid local driving permit.

• May require licensing for compliance with export controls or sanctions regulations.

Core Competencies

• Communicates Effectively: Tailors communication to different audiences.

• Customer Focus: Builds strong relationships and delivers customer-centric solutions.

• Develops Talent: Supports career and skill development of others.

• Manages Complexity: Solves high-volume and contradictory issues effectively.

• Manages Conflict: Resolves disputes with minimal disruption.

• Self-Development: Pursues growth through formal and informal channels.

• Health & Safety Fundamentals: Promotes a proactive safety culture.

• Diagnostics Application: Translates complaints into troubleshooting plans.

• Electronic Service Tool Application: Uses diagnostic tools to resolve issues.

• Engine Systems Interactions: Diagnoses and repairs complex system interactions.

• Product Repair & Maintenance: Ensures quality repairs within standard time.

• Service Documentation: Maintains accurate service records.

• Technical Escalation: Elevates unresolved issues with complete documentation.

• Values Differences: Appreciates diverse perspectives and cultures.

QUALIFICATIONS

Skills and Experience

Required:

• Significant field service experience with engine products.

• Expert-level knowledge of electrical and electronics systems.

• In-depth understanding of Cummins controllers and ATS systems.

• Familiarity with CPCB4+ and BSIV engine models and control systems.

• Strong customer and OEM management capabilities.

• Willingness to travel frequently to customer sites across various locations.

Preferred:

• Experience providing technical advice and coaching to junior technicians.

• Exposure to service documentation systems and escalation protocols.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Technician

ReqID 2419474

Relocation Package No

100% On-Site No