Engine Field Service Technician - Level III

rvice and follow-up.

• Use Cummins electronic service tools and guided workflows to accurately troubleshoot and validate repair resolutions.

• Escalate unresolved or critical issues to product specialists or supervisors while documenting all troubleshooting steps.

• Provide mentorship and technical coaching to junior technicians and apprentices; review repair plans, tooling, and part lists.

• Maintain proper documentation including timesheets, service reports, warranty claims, and system records through Cummins business systems.

• Identify and report new service or product opportunities while onsite with customers.

• Ensure cleanliness, readiness, and functionality of service vehicle and tools.

• Adhere to all Cummins Health, Safety & Environmental (HSE) standards; actively report incidents or unsafe conditions.

RESPONSIBILITIES

Competencies:

• Communicates Effectively - Delivers clear technical and customer-focused communication across all levels.

• Customer Focus - Builds trust and rapport through reliable and responsive support.

• Manages Complexity - Navigates complex diagnostic challenges and field situations with professionalism.

• Develops Talent - Coaches and supports peers and junior staff.

• Diagnostics Application - Applies troubleshooting methods using workflows, service tools, and software.

• Health & Safety Fundamentals - Promotes and models safe work practices in all environments.

• Values Differences - Fosters inclusion and recognizes diverse contributions in the workplace.

Qualifications:

• Education:

• Vocational diploma or associate degree from a relevant technical institution.

• Apprentice Trained Engine Technician certification preferred.

• Licenses:

• Locally valid driving permit.

• Compliance with licensing and regulatory requirements (e.g., export control, regional certifications).

Experience Required:

• Significant hands-on field service experience in diesel engine systems.

• Expert-level technical knowledge of Cummins engines and systems.

• Experience diagnosing complex engine faults and using service diagnostic software.

• Proven ability to deliver high-quality customer service in field-based roles.

• Previous experience coaching junior technicians or leading small teams (preferred).

QUALIFICATIONS

Skills:

• Technical Expertise:

• Deep understanding of engine components, fault diagnosis, and mechanical/electrical system interactions.

• Proficient in Cummins diagnostic tools and systems (e.g., DETC, SPART, SPIC).

• Familiarity with railway equipment and multiple engine applications.

• Ability to interpret service manuals, logic diagrams, and wiring schematics.

• Communication & Customer Service:

• Excellent verbal and written communication skills.

• Strong customer handling and relationship management skills.

• Operational & Documentation Proficiency:

• Skilled in completing service documentation, warranty claims, and using service management systems.

• Competence in using Microsoft Office Suite and digital tools for reporting and data entry.

Other Requirements:

• Field-based role; travel required to customer locations within the region.

• Flexibility to work extended or irregular hours depending on service needs.

• Must maintain compliance with all company, legal, and environmental policies.

• Expertise on Tower Wagon, DEMU, Track Machine, Power Car Applications.

• Good in Communication.

• Expertise in Troubleshooting beyond the Engine.

• Expertise on Railways Equipment.

Job Service

Organization Cummins Inc.

Role Category Hybrid

Job Type Technician

ReqID 2414604

Relocation Package Yes