Field Service / Onsite Service Technician

lex repairs and preventative maintenance to defined standards.

• Identify, escalate, and collaborate on unresolved technical issues with product specialists or supervisors to ensure effective resolution and continuous improvement.

• Coach, guide, and support technicians and apprentices through knowledge transfer, work direction, and review of repair plans, strengthening overall team capability.

• Ensure accurate and timely completion of all service documentation, including service worksheets, timesheets, warranty claims, and quality records.

• Actively identify additional service and sales opportunities while maintaining strict adherence to Health, Safety, and Environmental policies and ensuring service vehicle and tools are kept to a high standard.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Strong diagnostic capability, including the ability to translate customer complaints into structured troubleshooting plans, use guided workflows and specialized mechanical/electronic tools, validate repairs, and accurately document outcomes in business systems.

• Proficient use of electronic service tools and software, with the ability to select the correct tool set, interpret results, and determine effective next steps for timely service resolution.

• In-depth understanding of engine systems and their interactions, enabling accurate analysis and repair of complex electrical and mechanical systems using service publications, measurements, and OEM documentation.

• Disciplined execution of quality repairs, maintenance, documentation, and technical escalation processes, ensuring work is completed safely, efficiently, within standard repair times, and with complete, traceable service records.

QUALIFICATIONS

Education/ Experience:

• Qualified Power Generation Technician with an Electrical Certificate and a extensive relevant experience.

• Strong safety consciousness, with consistent adherence to Health, Safety, and Environmental standards and procedures.

• Proven ability to troubleshoot and diagnose complex systems, delivering first-time-right repairs to minimize equipment downtime.

• Willingness and availability to travel domestically and internationally as required to support service needs.

• In-depth understanding of generator paralleling and synchronization, including associated control and protection systems.

• Certified and competent to work on Medium Voltage (MV) and High Voltage (HV) systems.

• Demonstrated capability to coach, mentor, and develop team members, enabling others to perform complex diagnostics and repair work effectively.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Technician

ReqID 2425558

Relocation Package No

100% On-Site No