General Manager - Toledo

ming new business partnerships and alliances.

• Customer Satisfaction : Manage customer satisfaction for the branches, encourage a culture of customer service, and recruit, develop, motivate, and retain high-quality customer service employees.

• Warranty Management : Oversee warranty submission and rejection processes, understand repetitive warranty issues, provide feedback for product and service improvement, and monitor Repair Event Cycle Time.

• Compliance Management : Ensure compliance with health, safety, and environmental standards; oversee related audits.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Builds effective teams - Create an environment where diverse perspectives are valued and encourage open communication and collaboration among team members. Identify the unique strengths of each team member and assign tasks that align with their skills.Establish clear, achievable goals for the team.

• Customer focus - Develop strong relationships with customers by being responsive, reliable, and empathetic. Take the time to understand the specific needs and preferences of your customers. Show that you value their business and are committed to their satisfaction.

• Influence the Health, Safety and Environmental Culture - Champions positive health and safety behaviors by influencing leaders and employees to create the right environment.

• Service Capability, Capacity and Coverage - Regularly analyze service capability metrics to identify areas for improvement. Use this data to prioritize and address channel development opportunities.Ensure that you have the right parts, information, tools, and qualified technicians available to meet customer needs.

QUALIFICATIONS

Education/Experience:

• College, university, or equivalent degree in required Business Administration, Engineering, or related subject required.

• Six Sigma Green Belt certification or Sponsor certification required.

• Significant relevant experience required, including managerial and budgetary experience.

Additional Responsibilities:

• Negotiations excellence - utilize tools and methods in negotiations to achieve Cummins stakeholder objectives and achieve a mutually agreed upon all contract terms between all parties.

• Six Sigma Green Belt certification or Sponsor certification preferred.

• Looking for a leader who actively demonstrates the Cummins Leadership Behaviors and associated people management practices.

• Strong emphasis on safety culture and striving to deliver world-class customer service and business growth.

Job General Management

Organization Cummins Inc.

Role Category On-site

Job Type Exempt - Experienced

ReqID 2419478

Relocation Package No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.