Inside Sales Coordinator - Level I

scheduling, and execution of customer visits and customer events where processes are well documented and repetitive.

• Supports Below-the-Line (BTL) activities and new product promotion initiatives as directed.

• Assists with order processing activities including order acknowledgements, invoicing, and shipping notices for simple and clearly defined jobs.

• Runs and maintains standard reports related to order status, inventory status, and other sales-related data using established procedures.

• Routes identified customer issues to appropriate internal teams and follows up to support resolution, including shipment and after-sales issues.

• Periodically reports inventory and stock levels in line with documented procedures.

• Acts as backup support for branch personnel in the sale of products to retail customers where tasks are standardized and repetitive.

• Ensures compliance with internal policies, procedures, and applicable export control or sanctions regulations.

RESPONSIBILITIES

Qualifications

Education, Licenses & Certifications

• High school diploma or certificate of completion of secondary education, or equivalent experience meeting applicable regulations.

• This position may require licensing to comply with export controls or sanctions regulations.

Core Competencies

• Action Oriented - Takes on new opportunities and challenges with energy, urgency, and enthusiasm.

• Collaborates - Builds partnerships and works effectively with others to achieve shared objectives.

• Communicates Effectively - Delivers clear, audience-appropriate communication across multiple formats.

• Customer Focus - Builds strong customer relationships and delivers customer-centric solutions.

• Account Planning - Supports objectives that drive execution of business or account strategies and tracks progress against targets.

• Adapts to Target Audience - Explains technical and complex information in a way that different audiences can understand and apply.

• Integrates Customer Perspective - Incorporates customer insights into sales content to improve effectiveness and revenue outcomes.

• Sales Forecasting - Collects and assesses customer data to support forecasting of future consumption patterns.

• Sales Pipeline Management - Supports proactive planning and evaluation of sales pipeline health.

• Sense Making - Synthesizes internal and external information to understand customer needs and support tailored solutions.

• Values Differences - Recognizes and values diverse perspectives and cultures.

QUALIFICATIONS

Skills and Knowledge

Primary Knowledge / Skills

• Customer-focused communication skills with the ability to respond clearly and professionally to enquiries

• Basic understanding of sales processes, lead-to-close workflows, and order management

• Ability to follow documented procedures accurately and consistently

• Fundamental understanding of technical data and the ability to present it in a clear, audience-appropriate manner

• Report generation and basic data interpretation skills

• Strong organizational skills with attention to detail

Secondary Knowledge / Skills

• Exposure to BTL activities and new product promotion support

• Awareness of inventory management and order fulfillment processes

• Basic understanding of sales forecasting and pipeline concepts

• Ability to collaborate across functions and support multiple stakeholders

Experience

• Minimal or no prior work experience required

• Entry-level role suitable for candidates beginning a career in sales support or commercial operations

Job Sales

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2423976

Relocation Package No

100% On-Site No