Inside Sales Coordinator - Level III

er visits and events; make decisions in situations where procedures may not be clearly defined.

• Process customer orders and issue order acknowledgements, invoices, and shipping notifications for a range of transaction complexities.

• Communicate order and inventory status updates to the sales team and proactively identify and escalate issues.

• Resolve customer issues related to orders, shipments, and after-sales support, engaging cross-functional teams when needed.

• Periodically review inventory levels, take corrective actions, and raise replenishment orders as required.

• Actively support branch personnel in retail product sales across varied and more complex tasks.

RESPONSIBILITIES

Core Competencies

• Action Oriented - Proactively tackles challenges with urgency and energy.

• Collaborates - Works effectively across teams and functions to achieve shared goals.

• Communicates Effectively - Delivers clear, audience-appropriate communication in multiple formats.

• Customer Focus - Builds strong customer relationships and prioritizes customer needs.

• Channel Awareness - Understands industry structure, market dynamics, and routes to market.

• Account Planning - Contributes to tracking and execution of account and business strategies.

• Adapts to Target Audience - Explains complex technical or commercial information clearly.

• Integrates Customer Perspective - Applies customer insights to improve solutions and sales outcomes.

• Sales Forecasting - Supports demand forecasting through data collection and analysis.

• Sales Pipeline Management - Assists in evaluating pipeline health and supporting sales planning.

• Sense Making - Synthesizes diverse information to understand customer needs and buying behaviors.

• Values Differences - Promotes an inclusive and respectful work environment.

Qualifications

Education & Certifications

• High school diploma or equivalent required.

• Additional technical diploma or related education is advantageous.

• May require licensing to comply with export control or sanctions regulations.

Skills & Experience

General (Internal & External Candidates)

• Significant relevant work experience or specialized skills gained through education, training, or on-the-job experience.

• Strong understanding of sales support, order management, and customer coordination processes.

• Ability to handle both routine and non-routine tasks independently.

• Experience working with ERP/CRM systems and sales tools.

• Strong organizational, analytical, and problem-solving skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Effective communication and stakeholder coordination skills.

QUALIFICATIONS

Additional Scope for Internal Candidates (Segment & DOEM Focus)

• Support growth initiatives in Agriculture, Marine, and Pump segments.

• Assist in implementing self-support models for DOEMs (Direct OEMs).

• Generate and execute spare parts orders across Agri, Marine, Pump, Industrial, and Automotive DOEM segments, coordinating with internal stakeholders for fulfillment.

• Address customer issues related to engines, parts supply, and service coordination.

• Maintain clean Accounts Receivable cycles and coordinate with stakeholders on receivables.

• Handle new customer inquiries and coordinate with application engineering teams for solutions.

• Support business development for DOEM accounts, from initial engagement through NDA completion and handover to Key Account Managers.

• Coordinate cross-functional teams to deliver customer solutions.

• Maintain and consolidate DOEM trackers (Order Board, forecasts, performance trackers, management presentations, newsletters, awards, etc.).

• Provide pricing support, maintain master pricing files, and manage parts and engine pricing documentation.

• Support commercial documentation such as NDAs, offers, budgetary quotes, and payment applications.

• Coordinate engine supply, manage short shipments, regulatory (e.g., BIS) matters, and dealer follow-ups.

• Provide execution support including sales order release, system pricing, and project documentation.

Work Environment & Impact

This role operates in a dynamic sales support environment with frequent cross-functional interaction. The Inside Sales Coordinator - Level III plays a vital role in improving customer experience, ensuring operational accuracy, and enabling revenue growth through proactive coordination, problem-solving, and process improvement.

Job Sales

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2424830

Relocation Package No

100% On-Site No