IT Support Associate - Level II

Cummins

4.3

(41)

Phaltan, India

Why you should apply for a job to Cummins:

  • 4.3/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 83% say women are treated fairly and equally to men
  • 85% would recommend this company to other women
  • 97% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Annual merit and profit sharing based on individual and company performance.
  • More than 150 employee resource groups (ERGs) worldwide provide opportunities for leadership training and professional development.
  • 55% of Cummins’ Executive Team, made up of leaders guiding company strategy, is made up of women.
  • #R-D797DCC0B8D944FF931EAB2831642189

    Position summary

    urity practices and anti-virus programs.

    • User Coordination : Coordinate with users for daily production issues, troubleshooting, and permanent solutions.

    • Printer Support : Provide label printer support, including PRN file creation, new printer configuration, installation with SCADA, and troubleshooting barcode printer issues.

    • Remote Troubleshooting : Perform remote troubleshooting and provide clear instructions.

    • Problem-Solving : Excellent problem-solving and multitasking skills.

    • CMES and Infrastructure Support : Experience in CMES and infrastructure support.

    Qualifications:

    • Education : High school diploma, certificate of completion of secondary education, or equivalent experience (to the extent such experience meets applicable regulations) required. Relevant industry training, certification, or equivalent experience preferred.

    • Experience : 2 to 3 years of experience in desktop support.

    RESPONSIBILITIES

    Skills and Competencies:

    • Collaborates : Building partnerships and working collaboratively with others to meet shared objectives.

    • Communicates Effectively : Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

    • Customer Focus : Building strong customer relationships and delivering customer-centric solutions.

    • Instills Trust : Gaining the confidence and trust of others through honesty, integrity, and authenticity.

    • Manages Complexity : Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

    • Optimizes Work Processes : Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

    • Self-Development : Actively seeking new ways to grow and be challenged using both formal and informal development channels.

    • Situational Adaptability : Adapting approach and demeanor in real time to match the shifting demands of different situations.

    • Incident Management : Maintains reported issues or requests assigned via the Incident Management system to log actions taken and track trends.

    • Troubleshooting : Diagnoses and resolves customer-identified issues by utilizing appropriate department standards to satisfy customer expectations.

    • Problem Solving : Solves problems and may mentor others on effective problem solving by using a systematic analysis process, leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies systemic root causes and ensures actions to prevent problem reoccurrence are implemented.

    • Values Differences : Recognizing the value that different perspectives and cultures bring to an organization.

    Education, Licenses, Certifications:

    • High school diploma, certificate of completion of secondary education, or equivalent experience (to the extent such experience meets applicable regulations) required. Relevant industry training, certification, or equivalent experience preferred. This position may require licensing for compliance with export controls or sanctions regulations.

    QUALIFICATIONS

    Experience:

    • Requires some work experience or intermediate level knowledge obtained through education, training, or on-the-job experience.

    Job Systems/Information Technology

    Organization Cummins Inc.

    Role Category Hybrid

    Job Type Office

    ReqID 2405279

    Relocation Package No

    Why you should apply for a job to Cummins:

  • 4.3/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 83% say women are treated fairly and equally to men
  • 85% would recommend this company to other women
  • 97% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Annual merit and profit sharing based on individual and company performance.
  • More than 150 employee resource groups (ERGs) worldwide provide opportunities for leadership training and professional development.
  • 55% of Cummins’ Executive Team, made up of leaders guiding company strategy, is made up of women.