#R-BB35E834AD0F4874A3F1ECFCAF1930A3
ssue resolution.
Translate customer needs and voice of the customer into functional product and system requirements.
Ensure correct product application and installation by validating prototypes and installation quality.
To be successful in this role you will need the following:
Machine Operation and Support - Proactively monitor system performance to identify and resolve issues before they impact the customer. Quickly diagnose failures and performance concerns, minimizing downtime and operating costs. Adapt solutions as customer needs and technologies evolve to maintain reliability and satisfaction.
Product Application Support - Develop and maintain clear, accurate technical documentation that supports customers and internal teams. Apply deep cross-system knowledge to create innovative installation tools and integration solutions. Enable sales and customers with technically sound options that meet application and market needs.
Product Selection - Guide customers to best-fit product solutions tailored to their specific applications. Translate technical features into clear customer benefits that drive confident decision-making. Prevent misapplication by leveraging Cummins' technical systems, specifications, and local requirements.
Technical Customer Management - Serve as the trusted technical interface between Cummins and the customer. Provide engineering support, documentation, and training to ensure successful design and integration. Manage product changes through clear communication with Product Development and customers, protecting business. continuity.
Education/Experience:
College, university, or equivalent Bachelor's degree in Engineering or appropriate STEM field is required.
Post-graduate (Master's) degree relevant to this discipline area may be required for select roles.
This position may require licensing for compliance with export controls or sanctions regulations.
Entry level/Early career professional. Preferred candidates would have relevant experience working in either a temporary student employment environment (intern, co-op, or other extracurricular team activities) or as an early career professional in a relevant technical discipline area. Knowledge of MS Office tools is also preferred.
Additional Responsibilities:
Successful candidate will support the CSSNA Southern Sales Team and Inland Waterways Region of the United States. Marine knowledge beneficial. Candidate must be local to the region for frequent customer visits for day and overnight trips: 20-40% travel. Strong organization, excellent teamwork, good written and oral communication are needed to be effective in the role. Electrical and controls capability desired. The Marine market requires a team player who is flexible and adaptable to a variety of technical support needs and priorities. International relocation is not offered.
Compensation:
Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate.
Job Engineering
Organization Cummins Inc.
Role Category Off-site Remote
Job Type Exempt - Experienced
Min Salary $67200
Max Salary $100800
ReqID 2427766
Relocation Package No
100% On-Site No
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.