On Site Service Technician - Level II

maintenance and train customer employees on basic repairs.

• Escalate unresolved issues to senior technicians or supervisors; accurately document service actions and findings.

• Train OEMs and service center teams on Cummins products, ensuring proper use and support.

• Maintain service databases, prepare incident reports, and manage warranty claims and parts dispatch.

• Perform service audits, field failure analysis, and support corrective actions for product issues.

• Maintain a clean, safe work environment, following all Health, Safety, and Environmental (HSE) regulations.

• Participate in technical training programs and remain current on product and technical knowledge.

RESPONSIBILITIES

Education, Licenses, and Certifications

• Vocational Diploma or Degree in Mechanical, Automobile, or Electrical Engineering from a recognized institution.

• Apprentice Certified Power Generation or Engine Technician (Preferred).

• Relevant Electrical Certification (Optional).

• Valid Local Driving License (Mandatory).

• Additional licensing may be required for export control or regulatory compliance.

Core Competencies

• Communicates Effectively: Clearly conveys information to different audiences.

• Customer Focus: Builds strong relationships, delivering tailored solutions.

• Develops Talent: Supports colleagues' technical and career growth.

• Manages Complexity: Applies sound judgment to resolve issues.

• Self-Development: Actively seeks professional and technical growth opportunities.

• Health & Safety Fundamentals: Models and promotes safe work practices.

• Values Differences: Embraces diversity of perspectives and experiences.

Technical Competencies

• Diagnostics Application: Translates complaints into troubleshooting plans; uses guided workflows and tools.

• Electronic Service Tool Application: Leverages diagnostic software/hardware tools effectively.

• Engine Systems Interactions: Understands and analyzes interconnected systems for accurate repair.

• Product Repair & Maintenance: Performs disassembly, repair, and reassembly of products within standards.

• Service Documentation: Accurately records service details for historical and warranty purposes.

• Technical Escalation: Uses systems and expert support to resolve complex technical issues efficiently.

QUALIFICATIONS

Skills and Experience

• Basic to intermediate experience in field service, ideally with engine or power generation products.

• Proficiency in troubleshooting and repairing engines, turbochargers, fuel systems, dosing systems, and aftertreatment systems.

• Experience with high-voltage/low-voltage systems is an advantage.

• Strong organizational skills with exposure to service reporting and tools (e.g., ePIR).

• Prior involvement in technical training, warranty handling, customer support, and incident resolution.

• Customer service and field failure analysis experience preferred.

Additional Notes

• This role requires travel to customer sites and may involve extended hours to meet operational needs.

• Candidates must demonstrate commitment to technical excellence, safety, and continuous improvement.

• Position is suitable for both internal and external candidates meeting the above qualifications.

Job Service

Organization Cummins Inc.

Role Category On-site

Job Type Technician

ReqID 2418863

Relocation Package Yes