Product Support Advisor (8/6 FIFO)

Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. 

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Product Support Advisor (PSA) to join our team based at our various client sites for BHP and Rio Tinto. You will utilise your previous field service experience and knowledge of Cummins HHP engines to deliver a high level of support to the customer. The role operates on an 8/6 roster flying in and out of Perth. Flights are within the 8 Days, to allow a full 6 day’s break. 

In this role, you will make an impact in the following ways: 

• Deliver a first-class service to our customer prioritising fleet availability of the Cummins powered Komatsu/ Liebherr equipment. 
• Complete breakdown repairs and maintenance on site
• Diagnose and repair various engines.
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and report any issues / incidents to the Field Service Supervisor
• Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. 

To be successful in this role you will need the following: 

• Mechanical trades qualified as a Heavy Vehicle Mechanic (to Australian standards)
• Experience as a Diesel Mechanic in the service and maintenance of HHP heavy diesel products in field service.  Cummins engines is highly preferred.
• Solid diagnostic and IT capabilities 
• Strong Communication skills
• Ability to prioritise varying demands and act accordingly
• Komatsu & Liebherr Experience Highly Desirable 

Compensation and Benefits

Annual Salary. Superannuation. Flights (from Perth) and accommodation provided whilst on swing. Participation in an annual variable compensation (bonus) program. Income Protection continuance insurance.  Discounts with select private health insurance, PC software/hardware and a range of vehicles. Annual remuneration reviews. Safety equipment / PPE and uniforms provided and a range of personal and professional benefits.

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

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