Sales Operations Coordinator - Level III

• Increase the number of active (CGP purchasing) retailers, mechanics, and re-borers on a month-on-month basis.

• Promote new and focused parts to increase fitment and market penetration.

• Identify loyal Mitwas and garages and ensure coverage for garage branding initiatives.

• Collect and communicate competitive market feedback to relevant stakeholders.

Channel & Distributor Management

• Monitor and review DSR/MSR beat plans to ensure weekly coverage and improve beat productivity.

• Map Mitwas to retailers and ensure CGP stocking with the support of the Area Sales Manager (ASM).

• Train distributor DSRs/MSRs regularly to improve capability and effectiveness.

• Increase retailer, mechanic, re-borer, and key account satisfaction indices.

Customer Engagement & Technical Support

• Organize BTL activities such as mechanic meets, retailer meets, re-borer meets, key account technician meets, and training programs.

• Resolve technical queries from mechanics directly or through the Cummins Helpdesk.

• Integrate customer perspectives to improve engagement, satisfaction, and revenue outcomes.

Sales Reporting, Systems & Analytics (Internal & External)

• Consolidate, prepare, and distribute standard and ad-hoc sales reports.

• Revise reporting templates, consolidate data inputs, and provide forecasting support.

• Execute and document system administration tasks on tools such as Salesforce, WWSPS, BMS, and portals.

• Periodically review system data for completeness, accuracy, and improvement opportunities.

• Analyze external data sources (e.g., market and competitive data) to identify sales opportunities and share insights with sales teams.

• Conduct internal sales analyses including variances, projections, costing, and bundling to support decision-making.

RESPONSIBILITIES

Qualifications

Education, Licenses & Certifications

• High school diploma or certificate of completion of secondary education or equivalent experience, in compliance with applicable regulations.

• This position may require licensing for compliance with export controls or sanctions regulations.

Competencies

• Action Oriented - Demonstrates urgency, energy, and initiative in pursuing opportunities and challenges.

• Effective Communication - Delivers clear, audience-appropriate communication across multiple formats.

• Planning & Alignment - Prioritizes work to meet commitments aligned with organizational goals.

• Self-Development - Actively seeks growth through formal and informal learning.

• Data Analytics - Interprets and communicates qualitative and quantitative data to drive data-based decisions.

• Project Schedule Management - Manages tasks and timelines using standard tools and processes.

• Adapts to Target Audience - Explains complex technical or data-driven concepts in a clear, usable manner.

• Integrates Customer Perspective - Incorporates customer insights to improve sales effectiveness and revenue.

• Values Differences - Recognizes and respects diverse perspectives and cultures.

QUALIFICATIONS

Experience

• Requires significant relevant work experience or specialized skills acquired through education, training, or on-the-job experience in sales support, channel management, market development, analytics, or related roles.

Job Sales

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2424297

Relocation Package No

100% On-Site No