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Service Advisor

Cummins

4.3

(41)

Australia

Why you should apply for a job to Cummins:

  • Ranked as one of the Best Companies Where CEOs Support Gender Diversity in 2023
  • 4.3/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 83% say women are treated fairly and equally to men
  • 85% would recommend this company to other women
  • 97% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Annual merit and profit sharing based on individual and company performance.
  • More than 150 employee resource groups (ERGs) worldwide provide opportunities for leadership training and professional development.
  • 55% of Cummins’ Executive Team, made up of leaders guiding company strategy, is made up of women.

    • #R-7C96A40B4FD945D0BD1C27912C261221

    Position summary

    to support continuous improvement.

    • Champion Cummins values through building long-term relationships, managing conflicts constructively, and instilling trust and accountability.

    RESPONSIBILITIES

    To be successful in this role you will need the following:

    • A vocational diploma, trade certification, or equivalent customer service/technical experience in service coordination or a similar field.

    • Demonstrated financial acumen and the ability to interpret service costs, warranty claims, and billing-related inquiries.

    • Exceptional interpersonal skills with an emphasis on communication, problem-solving, and customer satisfaction.

    • Familiarity with diagnostic and electronic service tools, and a working knowledge of mechanical/technical processes (preferred).

    • Strong attention to detail and experience managing complex workflows and documentation requirements.

    • Proven ability to thrive in high-pressure environments, particularly across the Mining, Marine, On-Highway, or Power Generation sectors.

    • Experience in regional or remote customer service roles highly regarded; a residential role with generous remuneration.

    QUALIFICATIONS

    • Strong problem-solving skills

    • Strong written and verbal communication skills

    • Strong customer service focus

    • HHP/HD knowledge

    • Understanding of the Quickserve process

    • Personal commitment to HSE and leading an interdependent safety culture

    • Ability to manage external & internal key stake holders

    Job Service

    Organization Cummins Inc.

    Role Category On-site with Flexibility

    Job Type Office

    ReqID 2421126

    Relocation Package No

    100% On-Site No

    Why you should apply for a job to Cummins:

  • Ranked as one of the Best Companies Where CEOs Support Gender Diversity in 2023
  • 4.3/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 83% say women are treated fairly and equally to men
  • 85% would recommend this company to other women
  • 97% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Annual merit and profit sharing based on individual and company performance.
  • More than 150 employee resource groups (ERGs) worldwide provide opportunities for leadership training and professional development.
  • 55% of Cummins’ Executive Team, made up of leaders guiding company strategy, is made up of women.