Account Manager - Analyst

are required to ensure we understand our client's needs and can build long-lasting, mutually beneficial relationships with our key business stakeholders.Additionally, Account Managers are expected to demonstrate a high-level client service through the execution of accuracy, responsiveness, reliability, and professionalism on all interactions.This will include managing the resolution status of routine to complex requests related to our clients' business requirements; including but not limited to:

• Issue tracking - Engaging internal departments and client resources to work on outstanding issues from start to resolution while providing routine updates to the client.
• Driving Practical & Creative Solutions - Critically thinking about complex situations to find optimal outcome.
• Engaging Appropriate Resources - Discuss information at varying degrees of complexity, at varying stages of progression, and engage internal or client resources best appropriate to drive issue resolution.
• Work within Deadlines and Client Guarantees- Drive resolution within a timely manner and ensure that all Client Performance Guarantees are met.

Required Qualifications

• 1+ years of experience in a client services-based environment or previous account management experience

• Excellent organizational skills

• Excellent verbal and written interpersonal communication skills

• Strong problem solving and critical thinking skills

• Able to be on camera for meetings with reliable attendancePreferred Qualifications

• Prior Healthcare experience managing insurance, healthcare, or benefit accounts

• Experience with Medicaid, Commercial, and/or Medicare Part D PlansIn the role, you must be able to travel up to 20%. Travel may require, but is not limited; to flights, overnight stays, local travel on short notice and other travel deemed necessary by the Company.Education

Bachelor's degree or Equivalent Experience requiredAnticipated Weekly Hours
40Time Type
Full timePay Range

The typical pay range for this role is:$43,888.00 - $93,574.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 05/26/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.