Analyst, IT Customer Service

CVS Health



Smithfield, RI

Why you should apply for a job to CVS Health:

  • 62% say women are treated fairly and equally to men
  • 52% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.


    Position summary

    help desk support. Our goal is to deliver innovative solutions, maintain standard practices and consistency in the distributed environments we work with.

    Some of the main responsibilities of this position include:

    • Distributed desktop support.

    • Desktop and infrastructure maintenance.

    • Installation services

    • Problem resolution and help desk support.

    • Installs Computer Equipment (Lease Replacements/New Hires, etc.).

    • Handles incoming SPOC phone calls as assigned.

    • Facilitate communication amongst customers, team members, and other AIS areas.

    • Supports and tests IT Technology and provides feedback to appropriate AIS Units.

    • Participating in research of nonstandard product solutions to meet customer needs.

    • Performing and participating in DBAR (Disaster Backup and recovery) initiatives, Corporate Real-estate Project initiatives (Office closures/Restacks/Consolidations), Major Project Initiatives.

    You will act as point of escalation for customers, team members, and management to ensure optimum service quality through ongoing management and continuous improvement initiatives. You will manage administrative processes (asset management, De-acquisition, change/service requests, and problem management). You will ensure customer business needs are met while adhering to corporate standards and meeting Service Level Agreements. You will stay current on new technology and its benefit to the company direction.

    *Please note this position is available local to Smithfield, RI.

    Required Qualifications

    • 2+ years of experience in IT customer support role.

    • 2+ years of Microsoft Office applications.

    • Must be able to lift minimum of 50 lbs.

    Preferred Qualifications

    • 2+ years of experience troubleshooting hardware and software.

    • Service Now ticketing experience.

    • LAN certified Network administration and/or equivalent experience.

    • MCSE/MCA or related computer experience.

    • Excellent communication skills


    Verifiable High School Diploma or GED or equivalent work experience required Bachelor's Degree in Computer Science or related discipline preferred.

    Pay Range

    The typical pay range for this role is:

    $19.52 - $42.91

    This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

    In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

    For more detailed information on available benefits, please visit

    We anticipate the application window for this opening will close on: 06/06/2024

    Why you should apply for a job to CVS Health:

  • 62% say women are treated fairly and equally to men
  • 52% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.