Care Management Associate

for medical services. We work closely with both case management team and utilization management team.The Care Management Associate will review eligibility and benefits and open pre-certification cases and either approve or send to nursing staff for review.Additional responsibilities include but not limited to the following:

• Evaluates patients using targeted intervention business rules and processes to identify needed medical services, make appropriate referrals to medical services staff, and coordinate the required services by the benefit plan.

• Communicates health care service delivery as required based on outcomes/reviews noted by the nurse or medical director.

• Performs non-medical research pertinent to the establishment, maintenance, and closure of open cases.

• Provides support services to team members by answering telephone calls from providers and members, taking accurate messages, supporting electronic transmission review and referrals as appropriate, utilizes internal tools to determine required steps to ensure proper review based on clinical requirements as well as established plan guidelines.

• Maintains accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements.

• Ensures communication, both internally and externally, to enhance the effectiveness of medical management services (e.g., health care providers, and health care team members respectively).

• Assist in obtaining discharge dates and making appropriate referrals to clinical team for their engagement and additional follow up as needed.

• Completes work independently on occasion while executing good judgment and critical thinking skills while adhering to Department guidelines, policies, and procedures.

• Operates with a sense of urgency and flexibility to meet the needs of a rapidly changing environment, while meeting performance standards set for quality and quantity of work.Required Qualifications- 2 years' experience as a medical assistant, office assistant or related experience.

• Minimum of 6 months of call center experience required.Preferred Qualifications- Effective communication, telephonic and organization skills.

• Familiarity with basic medical terminology and concepts used in care management.

• Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification, and resolution of issues to promote positive outcomes for members.

• Computer literacy to navigate through Internal/external computer systems, including Excel and Microsoft Word.EducationHigh School Diploma or equivalent GEDAnticipated Weekly Hours
  40Time Type
  Full timePay Range

The typical pay range for this role is:$18.50 - $35.29This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 12/22/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.