Customer Service Pharmacy Support

be responsible for ordering and maintaining inventory, gathering, and organizing patient information, and ensuring patient documentation is up to date in our electronica database. At Coram, we believe that Customer Service Pharmacy Support are a key part of maintaining constant communication between our branch team members and clients; therefore, creating a positive experience for our patients.As a Customer Service Pharmacy Support, you will:

• Assist with maintenance of patient files, Sort and file Physician Orders and all clinical documentation.

• Assist with following up with doctor's office to get renewal orders and clinicals

• Manage fax que and triage them as well as upload in epic

• Provide administrative support to the specialty team - typing/faxing/tracking physician's orders, discharging patient from service, filling of paperwork in the correct sections of medication.

• Call patient to confirm delivery of coordinating with internal team members, documenting discussion in progress notes, rescheduling patient for subsequent deliveries.

• Track patient pumps - swapping out when pump is due for PM and retrieving pumps when patient discharges from services.

• Assist with Lab tracking and lab trending on daily basis

• Take active role in record retrieval process

• Typical work hours for this position are Monday - Friday 830am to 530pm with 1 hour lunch, with an opportunity for over-time based on business need.

  This is a full-time, permanent career that offers excellent Medical, Dental and Vision coverage, a competitive 401K, and additional benefits.

Required Qualifications
Minimum one-year customer service experience.

• Minimum one-year experience working in Microsoft Office, specifically Excel, Outlook & Word.

• Strong verbal and written communication skills

• Demonstrated ability to work with a sense of urgency and pay close attention to detail.

Preferred Qualifications
Demonstrated ability to work independently and as a team.

• Experience in home health and/or healthcare industry

• Knowledge of medical terminology

Education

High School diploma or GED equivalentAnticipated Weekly Hours
40Time Type
Full timePay Range

The typical pay range for this role is:$17.00 - $31.30This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 08/31/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.