Customer Service Representative

CVS Health

2.7

(75)

Carson City, NV

Why you should apply for a job to CVS Health:

  • 62% say women are treated fairly and equally to men
  • 52% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.

    #R0392432_1002

    Position summary

    e between 8:00am to 5:00pm EST

    The role of the Customer Service Representative is to be a customer-focused by putting people first during every interaction, inspiring trust by being courteous, empathetic, and a service professional. Create simplicity by effectively using knowledge of plans, products, procedures and systems to provide information and resolve issues, resulting in enhanced customer satisfaction and retention. The Customer Service Representative position is designed to join forces across Aetna's window to our members, providers, physicians and hospitals. As a Customer Service Representative, you must rise to the challenge with the image you project over the telephone and how you handle the caller's situation is the public's perception of Aetna. We provide a human connection when it is needed most.

    Required Qualifications

    • Must live in the EST time zone area
      -Experience in a production environment.
      -Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
      -Strong communication and problem-solving skills -Empathy towards customers' needs and concerns
      -Strong computer navigation and typing skills
      -Ability to manage multiple tasks in a transaction / high volume-based environment

    Education

    High School Diploma, G.E.D. or equivalent experience

    Pay Range

    The typical pay range for this role is:

    $17.00 - $31.30

    This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

    In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

    For more detailed information on available benefits, please visit Benefits | CVS Health

    We anticipate the application window for this opening will close on: 12/06/2024

    Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

    Why you should apply for a job to CVS Health:

  • 62% say women are treated fairly and equally to men
  • 52% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.