Customer Service Representative

CVS Health

2.7

(75)

Columbus, OH

Why you should apply for a job to CVS Health:

  • 62% say women are treated fairly and equally to men
  • 52% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.

    #R0207708

    Position summary

    l last 11 weeks, Monday-Friday.**
    Training hours will be an 8-hour shift btw 8am -6pm in Eastern time zone, no time off will be allowed during this time.
    Once training is over, shift schedule availability will range from 8am -6pm in your local time zone.
    $17.50 per hour non-negotiable.

    Our goal is to provide compassionate, innovative, and proactive customer service to our Medicare members. We will use our skills and expertise to motivate positive change and collaboration, whenever possible. We are the knowledgeable, trusted, advocates for our members. The key to our success is our people. This position requires a high degree of adaptability, empathy, and patience.

    Educates plan benefits, answers questions and resolves issues based on incoming telephone member contacts
    - Utilizes compliant documentation standards
    - Provides empathetic and member centric service
    - Exceeding our member's expectations is our standard
    - Ensure that every member is shown respect, kindness and all questions are thoroughly answered/resolved

    Required Qualifications
    Demonstrated ability to be empathetic and compassionate
    Ability to apply patience
    Adaptability
    Basic computer, typing and telephony skills
    Or, equivalent military experience.

    Preferred Qualifications
    Customer service experience preferred.

    Education

    High School diploma, G.E.D. or equivalent experience

    Pay Range

    The typical pay range for this role is:

    $17.00 - $28.45

    This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

    In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

    For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

    We anticipate the application window for this opening will close on: 05/13/2024

    Why you should apply for a job to CVS Health:

  • 62% say women are treated fairly and equally to men
  • 52% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.