Customer Service Representative - Health Care Business - Ops

departments to ensure that issues are properly and quickly resolved.

Performs required training to understand how to use tools available to recall necessary information.Documents all customer correspondence.Also includes, Data entry, processing of Medicare contracts,
appointments and verification of certification for external
producers/agents to be eligible to market Medicare plans.
May supplement the background check review and
documentation process as well.Required Qualifications

• Experience in a production environment.

• Customer Service experiences in a transaction based environment such as a call center or retail location preferred

• demonstrating ability to be empathetic and compassionate.

• Must be English and Bilingual Spanish

Preferred Qualifications

• Experience with Microsoft and computers as well as phone experience

Education

High School diploma or G.E.D.Anticipated Weekly Hours
40Time Type
Full timePay Range

The typical pay range for this role is:$17.00 - $28.46This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 07/18/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.