Customer Service Representative - Remote

be a part of our Specialty Mail Order Pharmacy! As a Pharmacy Service Representative, you will provide telephone support to patients receiving life sustaining specialty drug therapy.

You will be responsible for the overall coordination and processing of new patient medication orders and reorders, which includes verifying and reverifying benefits. You will also help our patients with translating and entering in new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues.

Superb communication skills are needed in order to effectively interact with insurance companies, patients and internal partners to ensure the processing of specialty medications in a timely manner and to ensure that financial and clinical expectations are being met prior to fulfillment. If you like working in a fast-paced environment and demonstrating compassionate, genuine care for patients and customers, this job is for you!

Our application process is 2 simple steps:

1. Apply online.
2. Take our online Virtual Job Tryout (Interview Platform) to learn even more about the position.

• Training hours:

8:00am - 4:30pm Monday - Friday

(4 weeks with 100% attendance required)

• Regular schedule after training:

11:30am - 8:00pm Monday - Friday

Required Qualifications

• Active Illinois Pharmacy Technician License.

• One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone.

• One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications.

• One year computer keyboarding experience, skills and aptitude.

Preferred Qualifications

• Prefer healthcare work experience and familiarity with benefits, insurance, prescriptions, medical terminology.

Education

• Verifiable high school diploma or equivalent.

Pay Range

The typical pay range for this role is:

$17.00 - $29.88

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health

This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.