Representative I - Client Support

CVS Health

2.7

(75)

Monroeville, PA

Why you should apply for a job to CVS Health:

  • 62% say women are treated fairly and equally to men
  • 52% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.

    #R0235659

    Position summary

    e responsible for addressing the day-to-day needs of clients and participants and will need to be able to resolve client-initiated plan participant issues. The Client Support Team is an extension of the Account Management Team and is vital within the organization as a liaison between our clients and participants.

    To be successful in this role you will be managing complaints, suggestions, and comments in queue, receiving and respond to client issues in a timely manner via email, fax, cases, and telephone. You will also be responsible for timely follow up on requests to ensure resolution as well as ensuring complete tracking of client contact in database to build contact history, identify trends, facilitate relationship building and provide management and client reporting.

    Other key responsibilities can include providing plan benefit override support at client request, providing feedback to Customer Care management on servicing incidents and developing service trends as well as partnering with Account Management team to ensure maximum client satisfaction and issue trending.

    Scheduled Hours for this position: Monday - Friday 11:30 AM - 8:00 PM EST (Occasional need for scheduled overtime, weekend and holidays as determined by business need -EX: "Welcome Season".)

    In-Office, Hybrid and Work from Home options available based off performance and business requirements after successful completion of the Training & QC process

    Required Qualifications
    1+ years of Customer Service Experience
    1+ years of Call Center Experience
    1+ years of Health Care Industry Experience

    Preferred Qualifications

    Experience with PeopleSafe, RXClaim, SalesForce, Moxie and Microsoft Office programs of Excel, PowerPoint, Word, and Outlook.

    Experience with plan designs and Client programs.

    Experience building partnerships and navigating through complex organizational structure/hierarchy.

    Education

    Required - Verifiable High School diploma or GED

    Preferred - Completion of higher level of education including associates/bachelor's degree and/or specialized training certification(s)

    Pay Range

    The typical pay range for this role is:

    $17.00 - $28.45

    This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

    In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

    For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

    We anticipate the application window for this opening will close on: 06/28/2024

    Why you should apply for a job to CVS Health:

  • 62% say women are treated fairly and equally to men
  • 52% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.