Senior Manager, Communication and Change Management

hancement of the customer experiences, and enablement of operational efficiencies by powering CVS Health to be a 'digital first, technology forward and data driven' company. The Senior Manager, Communication and Change Management reports directly to the VP, Client and Member Experience and Operations and is a critical member of the leadership team of the company. With a commitment to a 'Startup within a large company' culture, DDAT is at the center of CVS Health transformation.The Senior Manager, Communication and Change Management role will manage and execute the communication strategy for the DDAT Pharmacy Services team. Additionally, they will work in concert with HR, the Chief of Staff, and the Senior Leadership team to develop a change management plan to support the ongoing transformation and engagement of the PS DDAT broad team.

Under the supervision of the VP, the Senior Manager, Communication and Change Management role will own the process to analyze and optimize communications to enhance the organization's internal and external messaging, in alignment with the DDAT strategy. Further, they will work collaboratively with Enterprise Communications, DDAT Communications, HR and Change Management, Marketing, and the business operations teams to effectively execute communications about and for PS DDAT.A successful candidate in this role will work in a cross functional team in a large matrix organization. This candidate will need to quickly build relationships with key stakeholders to identify. This candidate will need to build relationships within the organization to understand needs and deliver results.Primary Job Duties & Responsibilities:

• Partner with the PS DDAT leaders, HR, and DDAT Communications to develop and execute short- and long-term communication strategy, including multi-channel communication campaigns that optimize engagement

• Partner with the PS DDAT leaders and HR to develop a change management strategic plan to drive engagement and shape the culture of the PS DDAT organization

• Assess change management and transformation risks, and develop mitigation plans

• Consult and coach PS DDAT Leadership on change management initiative execution

• Partner with HR to develop and implement career development maps

• Drive the communication process with high attention to detail and the ability to juggle competing priorities

• Coordinate and oversee critical communication activities for PS DDAT communication assets - including but not limited to Town Hall/All Hands, organizational announcements, newsletters, etc.

• Collaborate with PS DDAT LT to identify and close internal DDAT communication gaps

• Challenge partners to think differently regarding critical communications, and act as a thought partner and model creative storytelling and high-quality communications assets

• Ensure high quality and consistent storytelling across all PS DDAT artifacts

• Create and maintain communication standards for PS DDAT, in alignment with the overall DDAT Comms and Enterprise Comms strategy

• Produce high quality, consistent work within established timelines and budgets

Required Qualifications

• 5+ years of overall work experience with a concentration in a communications role required
• 5+ years of change management experience required

Essential Work Experience

• Strong track record of effective communication; Excellent written and verbal communication skills, particularly the ability to convey information in an accessible, concise, and clear manner

• Ability to navigate complex, multi-stakeholder client environment

• Expertise with influencing and navigating a highly matrixed environment to drive results

• Highly collaborative and communicative collaborator with experience working in fast-paced, multi-functional team environments

• Experience managing change and in developing and maintaining excellent relations with executives, customers, operations, and staff at all levels

• Ability to work independently and efficiently with minimal supervision, with proven analytical and critical thinking skills

• High energy level; comfortable performing multi-faceted projects in conjunction with day-to-day activities

• Approaches challenges with a sense of urgency, ability to work well under pressure and take direction

Preferred Qualifications

• Customer centric, creative and strategic; prior customer facing experience is preferred

• Project management experience is preferred

Education

• Bachelor degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience (Master's degree preferred)

Pay Range

The typical pay range for this role is:$118,450.00 - $260,590.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS HealthWe anticipate the application window for this opening will close on: 12/30/2024Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.