Sr Manager Network Engineering (IC)

CVS Health



Hartford, CT


Position summary

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

CVS is recruiting for a Sr. Manager, Engineering ΓÇô Contact Center Engineering to provide technology strategy, direction, management, and support of Contact Center technologies for CVS Health You'll make an impact by:

  • Architecting, designing and supporting complex voice and Contact Center solutions that incorporate technologies such as Cisco Voice and Contact Center, Avaya Voice and Contact Center, Oracle SBC's, and Five9 Contact Center as a Service
  • Engineer multi-vendor solutions that are fault resilient with integrations across the multi-vendor platforms
  • Staying current with technology trends to effectively manage product portfolio in support of business needs
  • Collaborating and driving effective partnerships across the enterprise technology function to maximize alignment, efficiency, cost optimization and investments, and delivery
  • 5+ years experience designing, implementing, and operating an enterprise Cisco Contact Center
  • Working knowledge of all major Cisco components: Unified Customer Voice Portal, Contact Center Enterprise, Communications Manager, Finesse, Intelligence Center, Border Element (CUBE), Peripheral Gateways
  • Working knowledge of call routing and flows, IVR, CMS, recording, and overall Contact Center
  • 5+ years designing, implementing, and operating Contact Center work flows and call flow
  • 3+ years experience integrating with Five9 (preferable) or other public-cloud Contact Center system
  • Working knowledge of IP telephony and Contact Center technology including SIP, session border controllers, integration with SIP service providers, TDM-SIP integration, UC-Contact Center integration
  • Understanding of IP networking including Cisco routers, switches, firewalls and VPN, and F5 load balancers
  • Working knowledge of diagnostics and troubleshooting UC and Contact Center systems over various types of networks including work-from-home workers
  • Working knowledge of monitoring tools such as Solarwinds, NetScout, Nectar, Empirix Voice Watch
  • Able to run projects to change/migrate/modernize the CVS Health network and voice https://infrastructure.Bachelors Degree and/or equivalent work experience

Pay Range

The typical pay range for this role is:

$120,https://750.00 - $240,https://000.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. 

For more detailed information on available benefits, please visit

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. 

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health colleagues can initiate a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through myHR (1-888-694-7287, or through myLeave at myHR). If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.

Why you should apply for a job to CVS Health:

  • 61% say women are treated fairly and equally to men

  • 52% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.