Supervisor, Specialty Fulfillment Operations

lment Supervisor is also responsible for directing daily workflow, interviewing/hiring, evaluating & reviewing performance, coaching & counseling, and daily supervision of the staff to ensure that all department and company policies and procedures are followed.Ensure the department meets all production and quality goals.

• Monitor workflow and production measures throughout the day for timely and accurate dispensing of patient orders and work with the manager to resolve issues and problems according to set guidelines.

• Actively participate in the company's Quality Improvement Program by monitoring each employee for accuracy, productivity, and customer service through collecting key performance indicator data, evaluating results and making recommendations for improvement to the quality team and the individual through coaching sessions.

• Monitor reports for daily production volume to ensure efficiency and accuracy is reflected in assignment groups and overall team statistics and provide to management and quality team as requested.

• Provide individual and department training, coaching, counseling, and motivation

• Hold regular meetings to encourage suggestions for process improvements and to provide necessary information and training updates.

• Work with management to motivate staff by providing an enjoyable working environment that encourages teamwork and internal and external customer service.

• Consistently offer positive feedback to staff on an individual and department level.

• Provide coaching to individuals to improve performance, encourage growth, and offer opportunity for success on the job.

• Counsel and administer corrective action as needed in accordance to department and Human Resource policies and procedures when necessary.

• Complete bi-annual written performance reviews and discuss with individuals along with ongoing performance updates throughout the year.

• Coordinate workflow and procedure changes and issues/problem resolutions as it relates to the department and the company.

• Promote cooperation with other associate's, managers and departments to achieve excellent internal and external customer service.

• Address questions and concerns from the associate's and assist with problem resolution.

• Meet regularly with management group to proactively improve processes and resolve potential problems.

• Handle escalated order issues and provide resolution.

Required Qualifications

• 3+ years experience in pharmacy environment and/or customer service environment
• 1+ year(s) of leadership experience including training and performance reviews/engagement
• Excellent communication, organizational, and interpersonal skills.
• Extreme accuracy and attention to detail and data standards.
• Ability to work in teams and coordinate work efforts.
• Attention to customer focus to ensure patients are responded to with accurate and timely information.
• Ability to perform sedentary computer work.
• Occasional standing and walking; Occasional lifting and moving of items ranging from 30 - 60 pounds.

Preferred Qualifications

• Warehouse experience

Education
High School Diploma or GEDAnticipated Weekly Hours
40Time Type
Full timePay Range

The typical pay range for this role is:$43,888.00 - $76,500.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 06/27/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.