Global Head of Operations Client Relationship Manager

Deutsche Bank



London, United Kingdom


Position summary

Global Head of Operations Client Relationship Manager

| | | | --- | --- | | **Job ID:**R0294720 | Full/Part-Time: Full-time | | Regular/Temporary: Regular | Listed: 2023-09-13 | | Location: London |

Position Overview

Job Title Global Head of Operations Client Relationship Manager

Location London

Corporate Title Director

As the Head of Operations Client Service Management you are accountable for all matters pertaining to Client relationship management within Fixed Income & Currency Operations & in collaboration with broader IB & Cross Product Operations and the Front office Business. Fixed Income & Currency Operations multiple products and functions which include but is not limited to – Rates, Credit, Foreign Exchange, Listed Derivatives & eCommerce, Trade Services and Emerging Markets. 

The core objective of the function is to ensure that Deutsche Bank supports its clients in a focused, profitable and competitive capital markets, fixed income and foreign exchange offering. Deutsche Bank Investment Bank is globally competitive in our core markets with 75% of our businesses hold top 5 market positions.

What we’ll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

Hybrid Working

We understand that employee expectations and preferences are changing. We have implemented a Hybrid Working Model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them.

You can expect:  

  • Competitive salary and non-contributory pension
  • 30 days’ holiday plus bank holidays, with the option to purchase additional days
  • Life Assurance and Private Healthcare for you and your family
  • A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
  • The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year

Your key responsibilities

  • Deliver Best in Class Fixed Income & Currencies Operational Performance across client service, sustainability, accuracy, timeliness and completeness
  • Utilising extensive experience of the Fixed Income business, building strong stakeholder relationships across Investment Bank Front Office and 1st and 2nd line functions across the organisation
  • Key interface to the relevant Global Divisional Client Captain(s) to support readiness for new activity, to support resolution of issues and escalations, to communicate and support enhancement of service levels through detailed understanding of client expectations vs Deutsche Bank performance.
  • Partner with the Business & Global Client Captains to support any client remediation or resolution of issues that break SLA’s or risk appetite.

Your skills and experience

  • Ability to empower and develop staff, identifying training and development needs to ensure effective succession planning and development of capability. Promotes an inclusive environment and are the voice for diversity at all levels
  • Leads an environment where people management and development is a top priority
  • Proactively manages tough people decisions to ensure people performance is aligned with organisation imperatives and needs.

How we’ll support you

  • Training and development to help you excel in your career
  • Coaching and support from experts in your team
  • A culture of continuous learning to aid progression
  • A range of flexible benefits that you can tailor to suit your needs
  • We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (https://e.g. screen readers, assistive hearing devices, adapted keyboards)

About us and our teams

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see who we are and more.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides. 

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

Why you should apply for a job to Deutsche Bank:

  • 4.6/5 in supportive management

  • 60% say women are treated fairly and equally to men

  • 71% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We offer a hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days.

  • Our compensation package includes health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits.

  • We're committed a diverse and inclusive environment that embraces change, innovation, and collaboration.