| | | | --- | --- | | **Job ID:**R0278247 | Full/Part-Time: Full-time | | Regular/Temporary: Regular | Listed: 2023-09-15 | | Location: Jacksonville |
Job Title Service Operations Specialist
Corporate Title Assistant Vice President
Location Jacksonville, FL
As a Service Operations Specialist on our Technology team, you will be responsible for ensuring the security and stability of the Identity & Authentication major authentication platforms. The main function of this role is to perform monitoring of the platforms and identify underlying performance and reliability issue. You will be supporting, tracking and resolving production technical issues and you will have experience of ITIL Service management tools such as ITIL. Working closely with Level 2 Operations and Development, you will ensure releases into production are successful and support existing user acceptance testing (UAT) and development environments.
What We Offer You
A diverse and inclusive environment that embraces change, innovation, and collaboration
A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
Educational resources, matching gift and volunteer programs
What You’ll Do
Provide L2 Production Support for Identity & Authentication Security platforms
Being responsible for the integrity and security of the production environment
Be authoritative for production incidents and problem resolution. Manage the security and compliancy of the production environment
Manage the JAX Internal L2 support team
Facilitate with internal and external Audit requirements
Ensure that Disaster Recovery planning is performed and executed
Skills You’ll Need
Relevant experience in financial institution in providing Information Technology (IT) support and dealing with business users on support or requirement gathering
Getting things done in large organizations – understanding of where to use processes and how to build and operate a network
Work across countries, regions and time zones with a broad range of cultures and technical capability
Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience and with executive levels. Relationship management skills. Experience working with virtual and global teams / Intercultural awareness
Broad ITIL / best practice service context within a real time distributed environment (ITIL v3 foundation desired)
Skills That Will Help You Excel
excellent communication skills, both written and spoken
ITIL Service Operations – Foundation level at least
Good analytical and problem-solving skills. Experience of supporting complex application and infrastructure domains
Investment Banking Experience is preferable
Experience with using UNIX, Linux, Wintel, Perl/Shell scripting, as well as ability to write Structured Query Language (SQL) to extract and patch data in Oracle databases. Familiarity with JAVA and Web Technologies. Experience of Monitoring tools such as Geneos, App Dynamics, New Relic and Splunk. Knowledge of managing Kubernetes environments
It is the Bank’s expectation that employees hired into this role will work in the Jacksonville, FL office in accordance with the Bank’s hybrid working model.
Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.
The salary range for this position in Jacksonville is $78k to $110k. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of renumeration
Deutsche Bank Values & Diversity
We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging. Click here to find out more about our diversity and inclusion efforts.
We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories.
Click these links to view the following notices: EEO is the Law poster and supplement; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision
Learn more about your life at Deutsche Bank through the eyes of our current employees: https://careers.db.com/life
The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank’s California Privacy Notice please email https://HR.Direct@https://DB.com.
Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.
We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: "EEO is the Law poster" and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision.