Facilities COE Manager

Position Summary

Position summary

Facilities COE Manager

Do you have strong project management skills; like focusing on the details to ensure things are done right and enjoy problem solving? Do you enjoy working collaboratively with a team, are engaging and comfortable interacting with and supporting a wide range of customers – from staff to managing partners? If so, and if you are passionate about providing an outstanding customer experience, join our team!

The work you’ll do

As a Facilities COE Manager, you play a critical role in maintaining our offices and workspace to ensure facility matters are supported across the country. You will lead, oversee, and manage key areas of the Facilities COE with the goal of ensuring a well-maintained and professional working environment for our internal customers and guests. Responsibilities include, but are not limited to:

• Develops, documents, and implements facilities repairs and maintenance guidelines.

• Manages the daily operations concerning facility maintenance, equipment maintenance, and landlord/property management interactions. 

• Performs a combination of professional and management duties over facility staff. 

• Executes duties in accordance with the national, regional, and local vision, strategies, and standards. 

• Work closely with facilities professionals across the US offices to ensure processes are maintained and implemented in accordance with the Facilities COE strategy, and standards.

• Supports overall program goals and the development of specific program offerings and comprehensive policies, procedures, guidelines, and standards.

• Develops program plans with milestones and contingency plans as needed based on budget, timing, and business need.

• Provides timely communication and flow of information among leadership and key stakeholders, as well as serve as a conduit and contact point so key objectives are communicated clearly and can be met.

• Oversees and executes significant "strategic administrative" responsibilities, including managing interactions with stakeholders and is responsible for preparing meeting materials and responding as appropriate to inquiries from various leadership groups.

• Provides strategic, analytical and project management support, and keeps leadership abreast of noteworthy events, milestones and issues in their area of responsibility.

• Supports facilities management activitiesunder the direction of management including management of vendors/service contracts; regular and one-off repair and maintenance; administration of office security system and life safety program; cleaning management, customer requests related to the facility.

• Advises facilities staff in the repair and maintenance of multiple office properties. Provides performance management oversight to staff and responsible for mentoring and coaching of team members.

• Responsible for Hermitage facilities including building operations and equipment maintenance, inspections, ISO audits, physical security, vendor management, fire safety, emergency response, business continuity planning, and review of service contracts.

• Provides input related to the annual facilities budget and implementation of capital projects for offices.

• Serves as liaison with OE Facilities professionals with regards to leased facilities issues.

• Develops and implements policies, procedures, and standards concentrated around general office maintenance (e.g. cleaning, electrical repairs, painting and furniture repairs) partnering with team members and vendors to address issues to include cleaning standards in compliance with Facilities COE guideline and standards.

• Plans, organizes, and leads special projects related to and concerning facilities COE which involves internal office relocations, commissioning and decommissioning of office space. Including: management of internal moves and other space planning changes; capital improvement projects; maintenance of tracking and reporting tools (e.g. updating floorplans); and supporting national data collection activities (e.g. carbon use reporting for office)

• Manages and fosters relationships with customers, local One Teams, vendors and other key stakeholders (e.g. property management) through effective communications, collaboration, and engagement with purpose to deliver a “best in class” experience

The team

At Deloitte, the internal operations team (known as the Facilities COE) provides a full range of facilities services. We help our Deloitte professionals with daily office support needs and an array of other services related to facility management. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively and provide a holistic customer-centric “experience” for our Deloitte professionals, clients, and guests.

Qualifications

Required:

• Minimum of 3 years of related experience in a similar role in facility management and within a corporate, customer-centric environment.
• Strong technical skills, including proficiency in Microsoft Office, Advanced Real Estate Technology System (RETS), TRIRIGA or other real estate management technology-based system skills.
• Excellent written and verbal communication/interpersonal skills.
• Excellent critical thinking, decision-making, and conflict resolution skills.
• Effective problem-solving and negotiation skills.
• Ability to travel 25% of the time.
• Must be legally authorized to work in the United States without the need for employer sponsorship now or at any time in the future.

Preferred:

• Bachelor’s degree.
• Advanced experience in Microsoft Office applications.
• Project management experience.
• Minimum of 5 years of related experience.
• Prior facility or property management experience with a large corporation preferred.

How You’ll Grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.

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Recruiting tips

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Deloitte will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance where applicable. See notices of various ban-the-box laws where available.

Requisition code: 95383