Manager, Meetings CoE – Specialty Space Operations

Position Summary

Workplace Experience (WE) – Meetings CoE
Specialty Space Operations Manager

Job Description
Manager, Career Level 5, reporting to Meetings CoE Specialty Space Operations Leader
Do you have a passion for leading a high-performing team focused on delivering an exceptional client experience? Are you drawn to new challenges and driving business results; are you comfortable with change and complexity in dynamic environments? Do you believe building strong relationships (at all levels) is critical to the success of your team and business? If so, this leadership opportunity may be the right fit for you.
This position is responsible for overseeing the development and management of the Specialty Space Operations teams in a collaborative environment that builds upon team strengths. This position is also responsible for cultivating and maintaining business relationships with key program stakeholders to support client experience execution, understand business needs, and ensure effective delivery of program offerings and services. The role will reside within the Meetings CoE, supporting and working directly with various program stakeholder groups such as Executive Accelerators, Greenhouse, and The Smart Factory @ Wichita to develop the team and processes to effectively execute on the vision and scope of client experiences.

Qualifications and Competencies
• Bachelor’s degree preferred
• 8 – 10 years of relevant experience supervising others in a large corporate environment preferred
• Strong problem-solver with the ability to develop creative and innovative solutions to complex problems
• Ability to develop strong working relationships with people of all levels
• Professional presence with the ability to build credibility and collaborate directly with stakeholders, office leadership and executives
• Demonstrate ability in building strong teams while developing individuals
• Ability to effectively manage change and act as a change agent
• Ability to define and communicate clear business objectives and desired outcomes
• Ability to work independently and manage multiple priorities
• Excellent written and oral communication skills and attention to detail
• Strong technical skills and solid understanding of MS Office

Responsibilities
Management of Operations
• Define clear business objectives and guide the work of others using strong problem-solving skills to address complex service challenges
• Guide team to ensure adherence to meeting protocols (cost saving measures, risk policies, contract approvals) while maintaining client service focus
• Develop new operating standards and processes to grow efficiency and excellence in conjunction with business needs
• Deliver exceptional client service with a consultative, solutions-oriented approach
• Assist in driving process improvement for all specialty spaces and programs

Collaboration and Relationship Management
• Encourage collaborative environment with other teams (One Team, etc.)
• Liaison between Meetings COE/Office Experience to ensure successful program deliveries on unique requests
• Partner with MES Registration team to deliver and execute upon efficient registration process for all specialty spaces and programs
• Developing new processes to drive innovation and efficiency within Specialty Space Operations
• Collaborate on special projects as needed within the COE and broader Business Services teams
• Partners with leadership to develop and execute service strategies, programs, and processes for delivering a superior customer experience; ensures consistent implementation and compliance of regional and national One Team initiatives

People Development
• Foster a positive, collaborative environment; meeting regularly with direct reports to understand issues, service challenges, and provide continuous, ongoing performance feedback
• Performance management of the specialty space operations team
• Serves as a role model and primary counselor to direct reports. Mentors, coaches and assists in the development of direct reports
• Recruits and develops high performing talent; interviews, makes hiring recommendations and coordinates onboarding and training of new hires and transfers
• Understands and assesses skill levels to recommend appropriate training and professional development; counsels and motivates direct reports to capitalize on their strengths and improve development areas.
• Leads and embraces change
• Creates an environment that builds accountability for and commitment to meeting objectives; builds trust, confidence and credibility with direct reports, which includes the ability to exercise discretion when dealing with privileged, personal or confidential topics

How you’ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Deloitte will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance where applicable. See notices of various ban-the-box laws where available.

Requisition code: 95029