#167824
to handle high priority issues, business communications and escalations
Manage daily defects or bugs reported in the RMS purchasing module including all the integrations, customization, and the Oracle base.
Coordinate with Oracle support for the issues being reported in the Oracle base and as well in the customization developed by Oracle for the client.
In the testing, coordinate with QA team and make sure the end-to-end testing is done properly as the landscape has tight integration with multiple third-party applications.
Follow ITIL process and manage ticket for the Operate project.
Lead daily, weekly, and monthly review of the tickets in the purchasing track.
Manage and coordinate with the Offshore purchasing team on the development, testing and deployment of the fixes.
Since the RMS at client is tightly integrated with multiple third-party application, Resource should have basic knowledge of the following applications- EDI, OSP, WIN, SCRS, IET and RIB and work with these teams and represent RMS in the multi team meetings.
The Team
The Enterprise Operations as a Service Offering addresses our clients' needs for on-going operations of their technology and business process investments through multi-year contracts. We deliver continuous modernization, upgrades, and address incremental business changes as part of our engagements through our 5 key offerings: SAP Operations, Oracle Operations, IT Operations, Supply Chain Operations, Finance Operations.
Qualifications
Required: