in creative design, to strategy, platforms and solutions, as well as our continued growth through acquisitions, we are specifically positioned to bring fully integrated solutions to our clients.
We are all consumers and personal marketers. This reality is what makes the Customer & Marketing Offering Portfolio so exciting. What we deliver in the market each and every day directly impacts who we are as customers. We are able to deliver on outcomes for the very products and services that we have the privilege of engaging with ourselves.
Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the "creative digital consultancy" real and in doing so, make new markets.
Professionals will serve our clients through the following types of work:
Sales Excellence & Service Excellence | delivers sales and service strategies and plans, operating model definition, incentive design and implementation, and operations support for digitally-enabled sales, channel, and customer service capabilities
Digital Experience | creates engaging omni-channel digital experiences across web, mobile, AR/VR, voice, gesture, IoT, and video
Flexible Consumption | the commercial strategy, operating model definition, and capability delivery of subscription/flexible consumption business models
Digital Foundry | a flexible, end-to-end delivery model emphasizing innovation and disruption
Work you'll do/Responsibilities
Build Salesforce solutions on Salesforce Cloud, Service Cloud, Marketing Cloud, Salesforce Communities or Knowledge
Develop end to end Salesforce solutions using Configuration and Customization - APEX Class, Triggers, Visualforce pages, Lightning components etc.
Automate business processes using Salesforce automation tools, such as Process Builder, Workflows, Formulas, Flow, Assignment Rules and email Alerts
Build integrations between Salesforce and external applications using REST, SOAP APIs, oAuth and Single Sign-On
Migrate changes from development to test to production environment(s) using CI technologies like Salesforce DX, Jenkins and ANT
Perform data updates / migration using Data Loader and other similar tools
Participate in daily scrum meetings, analyze assign user stories, identify/resolve gaps in functional user stories/business requirements
Adhere to defined coding standards and develop well-structured, maintainable and easy to understand code
Perform independent code reviews and write unit/integration test cases to achieve 85% test coverage
Ability to effectively debug and resolve issues and/or defects which may be reported as a result of faults in the production system
Assist in writing technical approach and design documentation as required