Senior Product Services & Management Analyst

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Senior Product Services & Management Analyst - Hospital EMR you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you'll do/Responsibilities

Supports and enhances products on larger, more complex or multiple products for enterprise resource planning, budgeting, data warehousing, and financial reporting. Collaborates with Finance and vendors to ensure products and solutions are properly supported. Provides support to ensure all products are functioning optimally, data integrity is intact and financial reports are in alignment with are produced timely and accurately. Participates in implementing or enhancing products and solutions following the hybrid product/project development and implementation lifecycle.

Supports various financial systems within the portfolio, following the support model, while providing excellent customer service to all customers and end users. Analyzes and troubleshoots production problems; escalates issues and executes solutions. Works as a project / product lead on larger, more complex projects and/or on multiple projects and solutions. Collaborates with multiple product teams and solution teams, IT and Business Product Managers, IT Business Solutions Leads, and other key stakeholders. Implements or enhances systems, following the software and solution delivery lifecycle and hybrid project management methods. Maintains direct responsibility for successful outcome of assigned project(s) and solutions; interacts with end users to assist in collecting, documenting, and analyzing business requirements; communicates clearly and timely with customers and end users. Creates clear, technical designs, and specifications; develops solutions and communicates requirements to external developers. Develops, coordinates, and executes detailed test plans. Trains end users and documents processes for knowledge transfer. Identifies and documents solution related risks and issues, providing guidance and documentation, including scope of work, objectives, timelines, and quality of deliverables. Follows policies to ensure business requirements are appropriately translated and communicates risks to stakeholders. Keeps current with new functionality or technical offerings related to financial systems as well as with accounting concepts pertinent to healthcare finance. Recommends and implements improvements to end user processes as they relate to financial systems. Operates under limited guidance and work assignments involve moderately complex to complex issues where the analysis of situations or data requires in-depth evaluation of variable factors. Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here but considered related are not essential functions.

The Team

Our Core Technology Operations (CTO) team offers differentiated operate services for our clients with solutions to help organizations scale and optimize critical business operations, drive speed to outcome, deliver business transformation, and build resilience in an uncertain future.

Our operate services within CTO include:

• Foundry Services: Operate services providing flexible, recurring resource capacity for client initiatives, projects, tasks, and enhancement

• Managed Services: Operate services that provide ongoing maintenance, monitoring, and optimization for IT/Engineering applications & products

Qualifications

Required

• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience

• 5+ Years of Techno-Functional - Experience working on DB and understands the Ophthalmology workflows

• Limited immigration sponsorship may be available

• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

• Role is remote

Preferred

• Functional - Configuration management, understands hospital workflows and clinician workflows
• Behavioral Health Apps - Avatar/Methadone Dispensing
• Ability to work in team in Global diverse/ multiple stakeholder environment
• Experience in client facing environment
• Can operate independently or with minimum supervision
• Excellent verbal and written communication skills
• Analytical ability to manage multiple projects and prioritize tasks into manageable work products
• Ability to deliver technical demonstrations