Supply Chain and Network Operations Order Management (OMS) Solution Consultant

Position Summary

Supply Chain and Network Operations - Order Management (OMS) Solution Consultant

Do you like to challenge the status quo? Does curiosity feed your soul? Are you addicted to the thrill of creating? Do you want to be your authentic self at work? Then consider a career within our Supply Chain practice. Creative design, state-of-the-art technology, and your imagination merge here to create lasting impact for our clients. Not to mention make for a pretty fun and meaningful career!

The team
We work with clients to solve their most complex and strategic operational challenges. Our team spans the supply chain from procurement to manufacturing and all through connecting the supply to the customer. In today's world we can't do that without working together across the supply chain and using data and analytics to get our clients insights in real time, all the time. Many of our clients are trying to keep up with companies based solely on an interconnected supply chain; we modernize their supply chains using artificial intelligence, machine learning and connected products resulting in a competitive asset for the entire organization.

Our Synchronized Planning & Fulfillment practice develops integrated business and supply chain planning solutions that synchronize customer demand, supply chain assets, and working capital to drive and deliver improvements in customer service levels, supply chain efficiency and financial results. We work with companies to develop strategy, identify opportunities, and create innovative alternatives that provide supply chain improvement for shareholders and customers. Read more about our Synchronized Planning & Fulfillment services

Take a look at what we're doing in the Planning & Fulfillment space!

Work you'll do
As a Consultant you will work in a collaborative and diverse team environment providing many opportunities to have an active voice. You will advise clients on their Supply Chain and Order Management strategy and work with them to implement next generation solutions. Deloitte brings world-class supply network capabilities, operational know-how, advanced analytics, and industry-specific hybrid solutions experience to our clients; specializing in: Digital Supply Networks, Internet of Things, Sourcing and Procurement, Manufacturing, Product Development, Dynamic Fulfillment, Synchronized Planning and Connected Customer.

Illustrative activities include:

• Work directly with clients to understand their Order Management, Store, Call Center and related processes, capabilities, and systems

• Lead and contribute to functional design sessions to capture detailed requirements and help design the solution for the client.

• Lead OMS configuration and support installation of OMS, POS and Clienteling solutions for our clients

• Lead and contribute to the creation and maintenance of configuration and training documents

• Lead functional and technical discussions with the client including the integration of OMS to other systems like e-Commerce, ERP, WMS and other 3rdparty vendor tools

• Troubleshoot system problems, discover root causes, and develop solutions

• Provide solution support to technical, change management, training and testing teams

• Review and contribute to specific technical and functional specification documents

• Work with client and vendor teams to develop cutover and hypercare strategy

Qualifications

Required

• 3+ years of professional experience working in Order Management, Order to Cash, Point of Sale, Store Fulfillment, Clienteling, e-Commerce
• 2+ years of experience with OMS solutions and/or implementation experience in one of the following: Manhattan's Active Omni, IBM Sterling OMS, Blue Yonder OMS, SAP OTC, Fluent Commerce or Salesforce
• Experience with 1-3 full Omni-channel implementations in any of the following areas: Order Management, Clienteling, Point of Sale, and Store Solutions (Inventory & Fulfillment)
• 2+ years of experience conducting the following activities: business requirements gathering, fit-gap analysis, functional design process, system testing and solution delivery, UAT customer support, process document creations and review, working with onsite and offshore delivery model
• Experience using integration tools and data exchange formats like JSON, XML, etc.
• Experience using analytics and metrics to assess order processing and customer experience to identify and quantify improved opportunities
• A Bachelor's Degree
• Ability to travel up to 50% (While up to 50% travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)
• Limited immigration sponsorship may be available

Preferred

• Outstanding critical thinking, analytics, and problem-solving skills with the ability to exercise mature judgment
• Strong oral and written communication skills, including presentation skills (MS Visio, MS Power Point)
• Experience working with cross-functional / extended teams
• Experience working as a Consultant in a consulting firm delivering supply chain services in a client environment
• Experience delivering projects using Agile methodology
• Knowledge of ERP and CRM systems

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Deloitte will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. See notices of various ban-the-box laws where available.

Requisition code: 54795